| PAGE |
DESCRIPTION |
THUMBNAIL |
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A Review and Evaluation of Selected Administrative
Organization Procedures and Identification of Social Service Capabilities in
Asheville Buncombe County -- FULL TEXT |
| cover, inside cover |
A REVIEW AND EVALUATION
OF
SELECTED ADMINISTRATIVE ORGANIZATION
PROCEDURES AND IDENTIFICATION OF
SOCIAL SERVICE CAPABILITIES
IN ASHEVILLE AND BUNCOMBE COUNTY
JUNE 1972
W. NEAL HANKS AND ASSOCIATES
73½ North Market Street Asheville, North Carolina 28801 |

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| table of
contents |
TABLE OF CONTENTS
|
PART I |
| Background and History |
1 |
| Administrative Organization Evaluation |
11 |
| |
Code Enforcement |
11 |
| |
Urban Renewal |
14 |
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Public Housing |
17 |
| Current Organizational Procedures and Staff
Capabilities |
19 |
| |
Organizational Chart |
20 |
| |
Public Housing |
21 |
| |
Urban Renewal |
21 |
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Relocation and Social Services |
22 |
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Financial |
24 |
| |
Overview |
24 |
| State and Local Statutes Pertaining to Housing and
Redevelopment |
25 |
| |
Recommendations |
27 |
| Methodology |
30 |
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Administration |
30 |
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Relocation |
31 |
|
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| table of contents |
TABLE OF CONTENTS (CON'T)
| |
Real Estate |
32 |
| |
Rehabilitation |
32 |
| |
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PART II |
| Identification of Social Service Capabilities |
34 |
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Agencies and Classifications |
34-48 |
| Social Service Capabilities |
49 |
| Asheville Rehabilitation and Renewal Program (ARRP)
Responsibilities in Providing Social Service |
52 |
| Establishment of Information and Referral Service
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55 |
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Recommendations |
56 |
| Methodology |
58 |
|
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| introduction |
INTRODUCTION
On the 29th day of February,
1972, the Metropolitan Planning Board of the City of Asheville and
Buncombe County contracted for the services of W. Neal Hanks and
Associates, Inc., to make an administrative organizational evaluation of
the Asheville Housing Authority as well as to identify the social
service capabilities existing in the City of Asheville and in particular
what role, if any, existing social service agencies play in the carrying
out of federal subsidized development programs such as urban renewal,
public housing and code enforcement programs.
This report is the end results of an intensive series of interviews
and observations regarding the capabilities and communications that
exist within the various agencies charged with the responsibility of
carrying out on the local level Federal, State and Local subsidized
development programs. Problem areas and weaknesses in the agencies have
been identified and recommendations have been made to assure smoother
organizational procedure and intergovernmental relationships with
respect to implementing future urban renewal, code enforcement, and
subsidized housing programs
The agencies, individuals, government officials interviewed were as
follows:
1.
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Asheville Housing Authority
Professional Staff |
2.
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Ken Michalove
Assistant to the City Manager for program development and
coordination. |
3.
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Phin Horton
City Manager |
4.
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Anthony Redmon
Asheville Housing Authority Attorney |
|
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| intro. |
5
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Logan Delaney
Executive Director, Model Cities |
6.
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Ruth Witson
Supervisor, Department of Social Services |
7.
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Residents
Lee Walker Heights - Public Housing Project |
8.
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Gayle Brown
Social Planner - United Fund of Asheville and Buncombe County |
9.
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Residents
Altamont Apartments - Public Housing Project for Elderly |
10.
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Joseph Johnson
Director, Department of Public Safety |
This report for simplicity sake has been written in two parts. Part I
is entitled ADMINISTRATIVE ORGANIZATIONAL EVALUATION and Part II
is titled IDENTIFICATION OF SOCIAL SERVICE CAPABILITIES. |
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| 1 |
PART I -
BACKGROUND AND HISTORY
Asheville, North Carolina, located on a plateau
in the mountains of Western North Carolina can best be characterized as
a medium size city with a population according to the 1970 Census of
57,681. Asheville was somewhat late in coming to grips with the
realization that certain areas were deteriorating to the point that it
cost the City more to provide basic services than was collected in ad valorem taxes. Sadder yet was the fact that these same neighborhoods
were a few short years ago considered some of Asheville's finest
residential areas.
It was only in the late 1950's and early 1960's that positive actions
were taken by the elected officials and concerned citizens to halt this
trend and start the City back on the proper path for controlled and
orderly growth. Up until this time code enforcement carried out by the
City was a little known and seldom used tool with the exceptions of
issuing permits for new construction. It was during this period that the
City first discussed and eventually established a comprehensive Code
Enforcement Program, that would cover the entire City. Admittedly, in
retrospect, the initial approach was somewhat unrealistic in that while
the intent on the part of the City was sincere, the desire to enforce
the codes was lacking and, consequently, the program at best produced
little results. The understanding of what was entailed was slow in
evolving and only in the last two years has code enforcement been
carried out with the proper enthusiasm and municipal support that
readily achieves results. Likewise, the realization of correcting
problems of such magnitude with local initiative and funds was soon
found to be impossible, and consequently, as in the case of other
cities, the Federal Government was turned to for assistance. |
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| 2 |
First such
Urban Renewal assistance came in the way of an Urban Renewal Program
which was first discussed and an application filed in November 1959. An
area Northeast of the central business district was selected as the
first project. The project consisted of some seventy-seven acres made up
of low income families residing in substandard and deteriorated
residential homes with scatterings of commercial, churches and
non-profit organizations. In addition, the project was bound on the
North by the new Crosstown Expressway and was considered a real eyesore
by travelers passing by. Though the actual planning of the project was
completed in late 1959, and the Survey and Planning application was
approved in February 1960, the project did not go into execution until
May 24, 1964. It was during this time the first full time professional
staff was hired. The Redevelopment Commission itself was created in
August 1958, with five local citizens appointed to the first board. The
first meeting was September 3, 1958. The project was originally
proposed to be a non-residential reuse and was called the Civic
Redevelopment Project, officially identified by the Federal Government
and City as the Civic Redevelopment Project N.C. R-13. The name being
derived from potential reuse of the area by mostly municipal entities
such as a County Health and Welfare building, Civic Center and Arts
Theater.
The project, after numerous amendments over the years, is still not
completed and will not be for at least two more years. The success of
the project cannot be determined for a number of years. One measurement
of success will come when comparisons can be made as to income by taxes
produced prior to the project as opposed to taxes produced after the
project is completed and all land has been sold and developed. Certainly
from an aesthetic viewpoint, the project has been a tremendous success
by eliminating that which was once an eyesore adjacent to downtown
Asheville and creating a well planned and developing area. |
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One of the
best measurements that can be applied to the success of any Urban
Renewal project is that of the people involved. What has happened to
these people? Have their lives been improved by the project? To a degree
very little information exists that would allow concrete conclusions to
be drawn. While records are available indicating where families were
relocated, little, if any follow-up has been made to determine what has
happened to those families and businesses who were relocated and how
much improvement, if any, was achieved by this phase of the project.
In December, 1964, a second Urban Renewal Survey and Planning
application was submitted to the Federal Government and approved. Again
delays held up the project and it was not until August 31, 1966, that
the Loan and Grant contract was approved. Following this approval, a
referendum was held as required by state law on March 7, 1967, which was
defeated and for a time the future of Urban Renewal in the City of
Asheville was somewhat questionable. The reasons attributed to this
defeat included public apathy, a lack of understanding of the program in
general, fear of increased taxes, as well as a general unfavorable
attitude toward the first Urban Renewal project which for various
reasons lacked any tangible signs of progress after so many years of
work.
However, a second referendum that was held on December 5, of that
same year was successful due to a well organized campaign carried out by
both the elected officials and community leaders. This project today is
known as the East Riverside Urban Renewal Project N.C. R-48. Unlike the
first project, the proposed reuse for said project is to be for the most
part residential. The project consisting of approximately four hundred
twenty acres is located to the Southwest of downtown Asheville. This
area was once a choice residential neighborhood consisting of large
older homes, which over the years changed from single family residents
to multi-family apartments. This change in use resulted in years of
neglect causing these units to become delapidated [sic]. |
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The project
went into execution in 1968 and at the time of this report is
approximately 75% completed. Again success at this point is hard to
measure in that very little of the acquired land has been resold and
redeveloped. However, better records are available concerning those
families, individuals and businesses displaced from the project. On the
whole it can be proven that a large majority of those displaced have
bettered themselves. In analyzing the two Urban Renewal Projects to
determine if the original goals and objectives set forth in 1958 and
1959 were realized, it is necessary to consider the criteria apparently
used in the selection of these Urban Renewal Projects and further to
weigh the selection criteria against the original objectives set forth
for the projects to achieve.
Very little evidence exists to indicate any great amount of long
range planning and forethought being given to the areas of the City most
needing renewal treatment. In fact, it is quite evident in reviewing the
applications for both projects that the basic criteria for the site
selection of the projects was that of "non-cash credits." "Non-cash
credits," a term used to indicate that instead of the City putting up
the actual cash as their one-third share of the project cost, community
improvements such as the City Auditorium, public schools, civic centers,
highways, etc. were used. To be even more specific, the East Riverside
Urban Renewal Project was chosen primarily because of the announced
plans of the Asheville City School Board to construct a million dollar
plus junior high school in that area which would, in fact, allow the
City of Asheville to secure at least three million dollars of Federal
Funds without the necessity of actually putting up any cash. This in
itself is not necessarily a criticism in that in the City's case, no
cash was available at this time and if Federal Renewal funds were to be
utilized, the use of "non-cash credits" was imperative. The fact
remains, however, that there are other sections in the City of Asheville
in worse need of renewal treatment than the above identified projects
and are still in need of such treatment and |
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proper
planning should be initiated to assure that these areas are not allowed
to deteriorate to the point that no treatment except total clearance
will save them. |
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| 6 |
ASHEVILLE HOUSING AUTHORITY
The oldest organization in the City of
Asheville that works exclusively with housing conditions in the City and
in particular the housing of low income families is the Asheville
Housing Authority. The history of the Housing Authority dates back to
the 18th day of April, 1940, when sixty-eight citizens presented a
petition to the City Council of the City of Asheville requesting a
creation of a housing authority. On May 30, 1940, the City Council of
the City of Asheville adopted a resolution declaring a need for an
authority to construct low rent public housing. On June 12, of that same
year, a charter was issued by the Secretary of State to establish the
Asheville Housing Authority. The first meeting of the Authority took
place on June 15, 1940.
From this early beginning, the Authority encountered many
difficulties in securing from the Federal Government, loans that would
enable the Authority to construct the first public housing units in the
City of Asheville and it was not until 1951 that the first ninety-six
units were constructed at a cost of $894,470. These units were located
between Biltmore Avenue and McDowell Street to the south of downtown
Asheville and named Lee Walker Heights, officially designated as N.C.
7-2. Lee Walker Heights today are still in use and in fairly good repair
having had an additional $282,000 renovation in the last few years.
These apartments are still popular to a degree with the tenants
occupying them due to the convenient location to downtown Asheville,
shopping areas, schools and jobs.
Before the first project was completed, a second was planned and
construction was completed in 1952 for an additional two hundred
sixty-two units at a cost of $2,792,935. These apartments are |
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| 7 |
called Pisgah View Apartments, N.C. 7-3 and
are located across the French Broad River in West Asheville. Pisgah View
Apartments are well constructed and offer a fair amount of open space.
The units are all occupied and have a sizable waiting list. For years
the two apartment complexes were separated by race with Lee Walker
Heights being occupied by Blacks and the Pisgah View Apartments being
occupied by Whites. In the last few years, due to changes in social
trends as well as Federal legislation concerning segregation, some
integration of the projects has taken place, particularly in the Pisgah
View Apartments.
After the completion of the Pisgah View Apartments, there was
relatively little activity regarding low rent public housing in
Asheville and Buncombe County for a number of years. It was not until
the late 1950's that other projects were considered. In 1959 a new
project was constructed and made ready for occupancy. This project is
known today as Hillcrest Apartments, N.C. 7-4 and contains two hundred
thirty-four units at a cost of $2,434,869.
Hillcrest Apartments are also located in West Asheville and of the
three older projects is the least desirable from a tenant standpoint.
Occupancy has, however, been good from the very beginning due primarily
to the fact that no other units were available.
Hillcrest stands out as the most ill conceived and misplaced project
in the City due primarily to its location. The project is completely
isolated by the network of the Crosstown Expressway and Highway 19-23
North entrance and exit ramps, making access to the project most
difficult. This location also makes noise pollution a continuing
problem. Efforts on the part of the Housing Authority to solve some of
these problems such as overhead walks over the expressway for school
children, new fences, a child care center and recreation facilities have
been made and to a degree some of the |
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immediate
problems have been relieved. However, Hillcrest Apartments will continue
to be a serious problem and its ultimate destiny as a low rent housing
project has yet to be determined. After completion and occupancy of
Hillcrest Apartments, the City owned and operated a total of five
hundred ninety-two low rent public housing units. It is at this point
that the Housing Authority entered another period of inactivity that
lasted until 1970. It was also during this time that the Housing
Authority lost touch with the problems facing similar authorities across
the nation and the waiting list for apartments grew in excess of five
hundred families. At the same time, communications between management
and tenants deteriorated to the point that in 1967 a rent strike was
called by the Tenant Organization. This action ultimately brought
attention throughout the City to some problems that had been existing
for a number of years. Maintenance of the properties had at best been
poor. Morale on the part of the tenants was probably at its lowest since
the City had built the first project. As a result numerous changes took
place on the Board of Commissioners as well as professional staff and
eventually most of the problems were worked out, at least to the point
that the strike was called off and a large modernization program was
initiated.
In early 1968, the need for public housing in Asheville and
surrounding areas was again measured and a determination made that
additional units were needed immediately. In 1970, the Erskine and
Walton Street Project with one hundred twenty-four units was completed
at a cost of $2,434,869 and in 1971 Aston Park Towers with one hundred
sixty-two units for the elderly was completed at a cost of $2,828,000
along with the Altamont Apartments which were completed containing an
additional fifty-six units at a cost of $792,000. The Altamont
Apartments, an elderly complex, were the results of the restoration of
an old downtown hotel.
Today the Housing Authority maintains one thousand ninety-eight units
of low rent public housing serving some five thousand residents |
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and has either
under construction or in planning an additional one thousand one hundred
two units which will serve approximately seven thousand residents. Total
cost to the City by way of Federal loans excluding Government Subsidies
at that time will be $26,249,671.31. It was during the middle and late
'60's that efforts were made to coordinate policies and programs among
various agencies in the City of Asheville that dealt primarily with
housing conditions and housing for low income families. Of particular
concern was the Redevelopment Commission of the City of Asheville and
the Housing Authority of the City of Asheville. In 1969, a plan known as
"Baby HUD" was initiated and one individual was appointed as executive
director of four organizations. These were the Metropolitan Planning
Board, the City Planning and Zoning Commission, Redevelopment Commission
and Asheville Housing Authority. The plan was for one individual to be
the director of the four agencies with a total of three separate staffs
and have the responsibility of coordinating the activities of the three
staffs while at the same time serving at the pleasure of four different
appointed boards.
The "Baby HUD" plan was short lived in that the executive director of
the above mentioned agencies resigned as the executive director of the
Asheville Housing Authority. However he did continue in his role as
executive director of the Metropolitan Planning Board, City Planning and
Zoning Commission and Redevelopment Commission until his resignation
from all three agencies.
Even though the first attempt at "Baby HUD" had failed, it was still
the consensus of those responsible that some type of coordination and
communication be effected between the Redevelopment Commission and
Housing Authority.
In 1970, consultants were hired to make a study regarding the
problem. The resultant study recommended that both the Redevelopment
Commission and Housing Authority be abolished |
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and that a new
city department be established to carry out the activities of both
agencies. After consideration of the recommendations received, the City
Council decided to abolish the Redevelopment Commission of the City of
Asheville and designated the Asheville Housing Authority to exercise the
powers, duties and responsibilities of both agencies. This change took
place on April 15, 1971, and a new executive director was hired to
manage the agency. The new agency today is in full operation and for the
first time in the history of Asheville the two closely related
operations are working hand in hand as a single entity in an effort to
rid the city of blighted areas and to provide low income housing in
Asheville. |
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ADMINISTRATIVE
ORGANIZATION EVALUATION
Review and Evaluation of Past Experience
1. Code Enforcement
Code enforcement in the City of Asheville is carried out by the
Public Safety Department of the City. Of the three principal agencies
and/or departments dealing primarily with housing and housing conditions
in the City of Asheville, the Public Safety Department effects more
citizens of Asheville in that it covers the entire City.
The primary responsibility of the Code Enforcement Department is that
of enforcing the various municipal and state ordinances effecting
housing conditions in the City of Asheville. These include but are not
limited to the current housing code, building code, plumbing code,
electrical code and fire prevention code. The effectiveness of this
department prior to 1967 simply cannot be measured in that its major
activities centered around inspections of new construction, permits and
spot inspections that were primarily made to satisfy workable programs
requirements set forth by the Federal Government.
Since 1968 this department has become very effective and is now
considered one of the city's most important departments with an annual
budget of approximately $170,000. The staff has increased from three in
1967 to a total of nineteen; sixteen of which are inspectors. Staff
breakdown is as follows:
|
1 Chief Inspector
3 Electrical Inspectors
3 Building Inspectors
7 Housing Officers
2 Physical Environmental Inspectors |
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2 Secretaries
1 Clerk Typist
Total 19 Employees
|
For the purpose of this report, Code Enforcement and its
administrative capabilities will be discussed in two sections, (1)
activities prior to 1967 and (2) activities after 1967.
Prior to 1967 efforts on the part of the staff to initiate an
effective code enforcement program was a complete failure. Adequate
funds to carry out the program were not budgeted and/or not available.
Consequently it was simply impossible for a three man staff to carry out
a program that could provide tangible results. In addition, adequate
legal processes were not enacted that would require property owners to
make the necessary repairs needed to bring the property up to minimum
standards as outlined by building inspectors in their inspection report.
Perhaps most damaging of all was the seemingly unwillingness on the part
of the elected officials to initiate a Code Enforcement program that
could produce meaningful results. During this period it was the policy
of the city not to relocate any families regardless of the condition of
the dwelling and consequently all code enforcement efforts were placed
on vacant structures.
After 1967 a change in the attitudes of the city fathers as to the
necessity for such a program was very apparent and for the first time in
the City of Asheville, positive actions were taken to initiate a city
wide comprehensive Code Enforcement Program. Presently, the City is
divided into four separate sections. All four sections are receiving
treatment at the same time with certain staff members being assigned to
each of the four areas.
The comprehensive program works as follows: (1) Over a seven year
period an interior inspection will be made and the condition documented
on each structure in the City; |
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(2) Over a
five year period eliminate all deteriorated or dilapidated structures
either by repair or demolition; (3) Over a five year period obtain
compliance for three thousand five hundred twenty-three substandard
structures. Inspections of structures are made and graded in one of
four ways. (1) Standard; (2) Substandard; (3) Deteriorated; (4)
Dilapidated. Close follow up on the part of the inspectors is now a
routine fact and ordinances have been passed whereby unwilling property
owners can be required by law to either make the needed repairs in order
to bring structures back to minimum city codes or same can be demolished
by the city and the property owner billed for the expense.
Today, results of the program can be readily measured. As an example,
during the period of January 1, 1971, to January 1, 1972, a total of
16,782 dwellings were inspected of which 3,610 were found to be in one
way or another in violation of the City Housing Code. Of these, 1,997
were brought back into compliance and an additional 341 were demolished.
In addition, the department has received a Model Cities grant in the
amount of $63,504 which will be used to demolish all vacant, dilapidated
structures located within the boundaries of the Model Cities project.
Cooperation and communication with the City Department and various
agencies in the City of Asheville appears at this point to be excellent.
Prior to any families moving into the city's low rent housing projects
or Section 236 moderate income housing projects, the responsible agency
requires the city inspectors to inspect the present dwelling unit to
make a determination as to eligibility to the proposed tenant. This way
houses with any deficiencies are listed and the property has to either
be brought up to minimum standards prior to the unit being rented again
or be demolished. |
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| 14 |
Community
response to the program has been excellent and citizen participation is
a major factor in the success of the program. There are numerous calls
each week by citizens reporting houses that are in need of repairs
requesting that the department inspect them and take the proper action.
Within three years it is conceivable that an inventory of the entire
City will be completed, listing every house and the condition of same.
Once completed it is safe to assume that blighted areas can be
controlled and will cease to be the problem they have been in years
past. 2. Urban Renewal
The Redevelopment Commission of the City of Asheville was established
and a charter was issued August 26, 1958. The agency was charged with
the responsibility of securing Federal Grants under the Housing Act of
1949, in order to identify and carry out urban renewal projects in
blighted areas of the City.
The first project known as the Civic Redevelopment Project N.C. R-13
and was approved by the City and Federal Government on August 2, 1962. A
successful referendum on May 14, 1963, enabled the project to go into
the execution stage. Except for numerous delays the project has been
carried out satisfactorily and is to date within twenty-four months of
completion.
As outlined in the history and background portion of this report,
there is little evidence to indicate that any great amount of planning
was given to the site selection of the first project in that while the
area itself was blighted to a degree that would qualify the area for
urban renewal, it was not the worse area in the City needing treatment.
The first professional staff was made up of local people and had
little or no experience in managing an urban renewal |
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| 15 |
program of the
size that was initiated in Asheville. Record keeping of activities
taking place in the project were poor and consequently, long delays and
periods of apparent inactivity cannot be accounted for. The first
professional executive director with past experience was hired in 1964
and continued in the position until 1967 when he resigned. Also at this
point the entire staff of the agency was replaced. A new executive
director was hired in October, 1967, who reorganized the staff and
immediately began needed site improvements and put property on the
market for sale. The Civic Redevelopment Project itself was, as urban
renewal projects go, a relatively simple project. The majority of the
property was acquired and the existing structures demolished, families
and businesses relocated, site improvements installed, and the land
sold.
Residing in the area prior to the development were one hundred
forty-five families, forty-eight individuals, sixty-four businesses and
non-profit organizations. It must be assumed that these families,
individuals and businesses were relocated into standard housing
throughout the City although there are no records available indicating
any follow up being made on relocated families and businesses. This in
itself gives no indication as to what effect, if any, the project had on
those living and doing business within its boundaries.
The general attitude of citizens of the City is that finally after
such a long period of time the project is beginning to show tangible
progress and is fast becoming one of the more attractive areas of the
City. In measuring attitudes of Asheville citizens toward this project,
one problem has been that the project has been in the planning and
execution stage for over ten years and few people interviewed readily
recall the condition of the area prior to redevelopment. Consequently
only the projected benefits of this |
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| 16 |
project can
serve as a frame of reference for testing community attitudes in this
case. One of the additional benefits cited by those interviewed is
that traffic circulation within the project area will be greatly
improved when completed. Of particular interest is the proposed
extension of Charlotte Street through the project connecting with Valley
Street which will eventually become the North-South link of the Central
Business District Loop that will circle downtown Asheville.
The second project known as the East Riverside Urban Renewal Project
N.C. R-48 went into execution in 1968 and is progressing on schedule
with approximately 75% of the project completed. The professional staff
again has changed and a reorganization took place in 1970
(reorganization and current staff capabilities will be discussed in a
following section). The East Riverside Project is one of the more
complicated renewal projects in the state and still faces major
amendments in order to be completed but with a strong board, competent
professional staff and continued municipal cooperation, the project
should be completed without additional delays or difficulties.
Unlike the first project records are available for the East Riverside
project that indicate the majority of families, individuals and
businesses relocated because of the project have definitely bettered
themselves. Of the total number of four hundred fourteen families that
have been relocated to date, only twenty-two have moved into substandard
housing and that was by the choice of the families. From a social
standpoint, there is no question that the large majority of those
relocated are completely satisfied and happy in their new homes. From an
economical, as well as social, standpoint it is interesting to note that
the majority of homeowners living in the project could already afford a
better home in a nicer neighborhood. The major benefit resulting from
the move was that of assistance |
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| 17 |
offered by the
relocation staff in finding houses in neighborhoods that heretofore were
believed to be beyond their reach both financially and socially.
Basically this large relocation program associated with the project
appears to have been accepted by those directly or indirectly affected.
This is evidenced by the fact that only a limited number of complaints
and protests have been filed with the Redevelopment Commission regarding
the program.
3. Public Housing
The Asheville Housing Authority organized in 1940 for the purpose of
securing for the City of Asheville low rent public housing financed with
Federal funds made available by the Housing Act of 1937. The Housing
Authority presently maintains one thousand ninety-eight units of low
rent public housing, and have an additional one thousand one hundred
units either under construction or in the planning stage that should be
completed within the next twenty-four months.
The first two projects were completed in 1951 and in 1952 the City
had a total of three hundred fifty-eight units of housing. A third
project was completed in 1959 with an additional two hundred thirty-four
units. Since 1970 an additional three hundred forty-two units have been
completed and occupied.
The need for a certain amount of public housing in the City of
Asheville has been evident since early 1940. For the most part this type
of housing program has been well received by the citizens of the City
and only in recent years, since 1970, has strong opposition been voiced
concerning the construction of additional units.
Reasons for this opposition have ranged from the belief by |
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| 18 |
some that
there is already enough public housing units in the City, to "Public
housing is fine but I don't want it built in my neighborhood." The
obvious benefits to the City as a whole produced by public housing
projects is the fact that the construction of these units has allowed
hundreds of deteriorated and dilapidated units to be demolished.
Additionally, public housing projects have almost completely removed a
once lucrative market for slum housing, that flourished in Asheville for
years. Interviews with tenants of public housing projects indicate
definite benefits both socially and economically simply due to the fact
that in most cases the previous residences of the tenants were
dilapidated and deteriorating to the degree that the tenants outlook on
life was affected in numerous ways. |
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| 19 |
CURRENT ORGANIZATIONAL PROCEDURES
AND
STAFF CAPABILITIES
The City
Council of the City of Asheville on April 15, 1971, passed a resolution
abolishing the Redevelopment Commission of the City of Asheville and at
the same time designated the Housing Authority to execute the powers and
responsibilities of this Commission. A new executive director was
employed to head up the new agency. Primary responsibilities of the new
agency, known today as the Asheville Housing Authority, are construction
of low rent public housing and implementation of urban renewal programs.
The executive director of the Housing Authority has completely
reorganized the agency and has broken down the work activities into the
following classifications: (1) Public Housing; (2) Urban Renewal; (3)
Relocation and Social Services; (4) Finances. Each department is headed
up by a director who answers directly to the executive director of the
Housing Authority for his particular responsibility. (Each section
and/or department will be broken down and discussed in the following
paragraphs.)
The latest adopted organization chart which follows has all positions
filled and work activities are in progress. |
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[organization
chart] |
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Organizational
procedures within the various departments are as follows: 1 . Public
Housing
This department is headed up by a director whose sole responsibility
is to the construction, maintenance, and management of all the low rent
public housing units located in and around the City of Asheville.
This particular department is broken down into two functional
classifications.
(1) Construction
(2) Management and Maintenance
Interviews and on-site inspections indicate that the Housing
Department is apparently well organized and well staffed with competent
employees. Maintenance of the projects are in better than average shape.
Tenant relationships with management are above average. Construction,
either under way or in planning, is on schedule and appears to be well
under the control of the director in charge of construction.
2. Urban Renewal
This department is headed up by a director whose sole responsibility
is to carry out the duties and responsibilities connected with the two
urban renewal projects located in the City of Asheville.
Primary responsibility includes but is not limited to (1) the
acquisition of properties in the East Riverside Urban Renewal |
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Project N. C. R-48, (2) the maintenance of houses owned by the
Redevelopment Commission until which time families, individuals, and
businesses have been relocated, (3) contracting for and supervising of
the demolition of structures in the project owned by the Authority, (4)
the contracting and supervising of the installation of new site
improvements called for in the Urban Renewal plan, (5) the marketing of
land to be sold within the project after development is completed, and
(6) the rehabilitation of those properties not to be acquired by the
project but to be brought up to the minimum property standards as
adopted by the Agency and the applicable City codes for the City of
Asheville. This particular department, for the most part, is well
organized and well managed. Qualified staff is apparent in each
subsection and work is progressing on schedule. The one exception and
possible weak spot of the whole organization is that of rehabilitation.
This particular activity has not been successful from the very
beginning of the East Riverside Urban Renewal Project. After three years
in execution, less than 40% of those properties designated for
rehabilitation have been completed. Numerous efforts on the part of the
executive staff have been made to correct the problem with little
apparent success. Reasons attributed to the failure of this particular
program include: (1) unavailability of interested contractors to accept
rehabilitation work within the project; (2) incompetent staff; (3) lack
of understanding of the program by project residents; and (4)
unwillingness of property owners to participate in the program and
accept assistance offered by the program.
In all fairness, it should be pointed out that the executive director
of the Housing Authority during the month of May, 1972, dismissed all
employees in the rehabilitation section |
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and has in
essence initiated a completely new approach to this program. Results
are, of course, not available at this writing but indications are that
the new approach, if carried out in its entirety, will be more
successful than efforts in the past. 3. Relocation and Social Services
The Relocation and Social Services Department serves not only as the
relocation branch of the Asheville Housing Authority but also as a
central relocation agency for the entire city.
While this department shows on the organizational chart a position of
director of relocation and social services, the position at present is
vacant. Interviews are presently underway for a replacement. Both the
relocation section and the social service section are well staffed by
professional and competent individuals with long years of experience in
the business. Communications between this department and other agencies
of the City, both public and private, appear to be excellent. It is the
responsibility of this department to actually find relocation resources
for those displaced by governmental actions throughout the City. The
major problem faced by the staff of this section is that of relocation
resources but in spite of the apparent shortages of resources the task
has been handled well.
The social service section is not a social service program as such
but rather offers a referral service to those families being displaced
needing various assistance. It is at this point that contact is made
with other public and private agencies offering services in the City of
Asheville. Employees within this section appear to be well aware of
services available and understand fully the operational procedures of
the various agencies and work with them daily. |
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4. Financial
The financial section is headed by a qualified comptroller who manages
the book of accounts and financing matters of both urban renewal and
public housing. The staff in this particular department appears adequate
and the fiscal matters of the agency appear in order.
OVERVIEW
Generally the organizational procedures and staff capabilities of the
Asheville Housing Authority are adequate. The most apparent weakness in
the entire organization is that of rehabilitation. However, efforts are
being made to correct this situation and it should be further pointed
out that problems in this particular activity are typical throughout the
nation.
The consolidation of the Redevelopment Commission and the Housing
Authority that took place on April 15, 1971, appears to have been an
excellent move on the part of the City. The reorganization is well
thought out and executed and for the most part it is working well and is
on schedule.
Public relations between the authority and the City at large appear
to be good. Long range planning for the first time in the history of
Asheville is now taking place and problems that have plagued the two
agencies in the past appear for the most part to be resolved. The Agency
and the professional staff appear completely capable of taking on
additional projects when needed with staff being added as indicated by
growth in the present workload. |
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STATE AND LOCAL STATUTES PERTAINING
TO
HOUSING AND REDEVELOPMENT
The City of Asheville on August 21, 1958, authorized the creation of
the Redevelopment Commission. The Agency received its charter on August
26, 1958.
The City of Asheville does not have local statutes or ordinances
pertaining to Urban Renewal other than the above mentioned enabling
resolutions creating the Redevelopment Commission.
Urban Renewal in Asheville, like all other cities in North Carolina,
is carried out in accordance with State laws which are uniform statewide
and Federal laws.
North Carolina law pertaining to Urban Renewal was passed in 1951 .
Found in the General Statutes of North Carolina under Chapter 160,
Sub-chapter 7, Article 37, paragraphs 454 through 474.1. The article is
known as the "Urban Redevelopment Law."
Federal legislation providing grants for urban renewal projects was
enacted in an amendment to the Housing Act in 1949. The North Carolina
"Urban Redevelopment Law" was passed in order for cities in the state
such as Asheville to participate with the Federal Government in funding
urban renewal projects.
As one of the largest and most successful users of Federal Urban
Renewal funds in the Southeast, North Carolina's "Urban |
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Redevelopment
Law" is something of a model. The law has proven to be most effective
with few drawbacks to municipalities that participate in the program.
It is the author's opinion that the State Law is fairly satisfactory and
in general is well thought out and written. Both the "League of
Municipalities" and the "Carolina's Council of Housing and Redevelopment
Officials" have active legislative committees that continuously work
with the general assembly in effecting changes in the law as needed.
From its passage in 1951 until this date, the ultimate result which
the "Urban Redevelopment Law" seeks to achieve is to eliminate the
injurious consequences caused by a blighted area in a municipality and
to substitute from them a use of the area which it is hoped will render
impossible future blight and its injurious consequences. This is, in its
purpose, a preventive measure.
The State Law pertaining to Federal subsidized low rent public
housing is the "Housing Authorities Law" passed by the General Assembly
in 1935. Details of the law are found in the General Statutes under
Chapter 157, Article I, II, III, and IV, Paragraphs I through 52.
The North Carolina "Housing Authorities Law" was enacted basically in
order that municipalities could create housing authorities who in turn
could apply for long term subsidized loans under the Federal Housing Act
of 1937 as amended.
The legislative purpose of the Act was to authorize the creation of
housing authorities as a means of protecting low income citizens from
unsafe or unsanitary conditions in urban or rural
*General Statutes, Chapter 160-454. |
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areas.* Over
the years the State Act has proven to be adequate and satisfactory with
amendments being made by the General Assembly when and where necessary
to keep in step with the ever changing National Act. No changes or
additions to the State Act is recommended in this report.
There does exist in the North Carolina "Urban Redevelopment Law"
certain passages that are detrimental to the ultimate success of local
urban renewal projects. Changes and additions to the State Law will be
discussed in the following paragraph.
RECOMMENDATIONS
1 . Under Chapter 160, Paragraph 464 of the North Carolina "Urban Redevelopment Law" procedures are outlined for the sale of
property in Urban Renewal projects. In the case of sale of land to
private businesses or individuals the procedure is rather rigid.
Property is advertised once a week for two consecutive weeks in a local
newspaper setting forth the property description, bid date, conditions
of sale, etc. After receipt of all bids, the contract for sale is
awarded to the highest responsible bidder. This procedure is excellent
as far as it goes.
One shortcoming that is of concern to professional staffs managing
the projects is that of dealing with those families and individuals and
businesses being displaced by the project who wish to purchase lots in
the area after redevelopment.
*General Statutes Chapter 157-2 |
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Under present
law that family, individual, or business must bid as everyone else does.
In most cases this includes contractors and professional land
developers. It is recommended that Paragraph 464 of Chapter 160 of the
State Statutes be amended to include the provision that priority be
given to those families, individuals, and businesses displaced by an
urban renewal project to purchase property back in the area without the
necessity of bidding against the field. This amendment would further
provide that these families, individuals, and businesses shall pay a
minimum acceptable bid price for the property based on two reuse
appraisals.
2. EMINENT DOMAIN
In Paragraph 465, Chapter 160 of the General Statutes, procedures are
outlined as to the Redevelopment Commissions' abilities to exercise the
right of eminent domain in accordance with the provisions of Article II
of Chapter 40 of the General Statutes along with the various
modifications that apply to redevelopment commissions throughout the
state. Of particular concern is one section of the statute that provides
for the attorney fees of the condemnee to be paid by the redevelopment
commissions. This particular section is somewhat unusual and unique to
the State of North Carolina in that most states carrying out urban
renewal projects in the Southeast portion of the United States do not
include such a provision and consequently, all condemnee fees are paid
by-the respondent.
It is felt by professional staffs in the field managing projects
throughout the State that this provision actually encourages
condemnation in that the condemnee has little if anything to |
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lose in going
to Court. Consequently, in most projects large percentages of these
cases do wind up in condemnation, necessitating long delays in the
execution of the project. It is recommended that the above mentioned
provision be modified to relieve the redevelopment commissions of the
responsibility of paying the condemnee's legal fees. Results of said
modification should decrease the number of condemnation cases faced by
the redevelopment commissions and should speed up the execution portion
of any given urban renewal project.
Adequate protection is already provided to the homeowners in that
present acquisition procedures necessitate at least two independent
appraisals be made on each parcel of land to be acquired and a fair
market value is then placed on the property based on said appraisals. |
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METHODOLOGY
It has been the intent of this report to determine if the administrative
procedures and staff capabilities of the Asheville Housing Authority are
adequate to carry out and implement the Asheville Rehabilitation and
Renewal Program (ARRP). Conclusions and analysis contained in this
report have been based primarily on a detailed interview technique.
Interviews have included the professional staff of the Asheville Housing
Authority, other agencies, both private and public, dealing directly or
indirectly with the Authority as well as those private citizens being
affected by the program. In addition, reviews of available records have
been made and checked out for accuracy.
Organizational procedures and staff capability determinations have
been based to a large degree on activities relating to the two existing
urban renewal projects presently in execution here in Asheville.
Organizational procedures, staffing experience, program progress, etc.
have been compared with other cities of comparable size and project
activity in order to compare Asheville's progress with
projects being carried out in other parts of the country. For the
purpose of describing methodology regarding the Asheville Rehabilitation
and Renewal Program (ARRP), activities have been broken down into four
classifications: (1) Administration; (2) Relocation; (3) Real Estate;
and (4) Rehabilitation.
1 . Administration
The Asheville Housing Authority organizational chart presently calls
for an executive staff of six. The executive staff is made up of: (1)
the executive director; (2) administration assistant; (3) director of
housing; (4) director of relocation |
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and
social services; (5) director of urban renewal; and (6) comptroller.
Under the present workload, the Asheville Housing Authority has one
project manager to oversee the day to day operations of the East
Riverside Urban Renewal Project N. C. R-48. The executive staff is
adequate at present to carry out additional workloads with the only
staff addition being in the second echelon. So long as these six
identified positions are filled with competent professionals, the agency
is completely capable at present time of doubling its present workload.
It is recommended that for each additional project started, one project
manager be added to oversee day to day operations.
2. Relocation
The Department of Relocation and Social Services and the staffing
requirements are related directly to the workload at any given time.
At present, the existing staff is adequate to carry out the program
to its conclusion. It is indicated that a relocation officer with
present secretarial backup can relocate fifty families in a given twelve
month period. For planning purposes in initiating a new project in the
relocation department, it is recommended that for each fifty families to
be relocated in a new project, one additional relocation officer be
employed. For every two relocation officers employed, there should be
one relocation aide added.
In the social service section of this department, a rule of thumb
would be for every additional one hundred families |
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placed in the workload, one social service worker should be added to the
staff. For each three social service workers added, one additional
social service aide should be employed. For every three relocation
officers, there should be one secretary with basic skills in shorthand
and typing. For every four social service workers there should be one
secretary with basic skills. 3. Real Estate
At present the acquisition and marketing of all project lands is
carried out in-house, as opposed to contracting for outside specialists.
It is felt, based on past experience, that this procedure should be
continued as results of the existing projects have been excellent.
It is recommended that in addition to the present real estate officer
an additional staff member experienced in real estate negotiations
should be employed for each additional one hundred parcels to be
acquired. For every three real estate officers there should be one
additional secretary with basic skills. It is recommended that one real
estate officer be charged with the total responsibility of both
acquisition and marketing of all lands within the projects, and the
additional real estate officers be assigned to various projects as the
workload increases.
4. Rehabilitation
The rehabilitation section presently employs in addition to the
director of the department, one financial advisor, one secretary and two
inspectors. From a staffing standpoint, this arrangement is adequate to
carry out the rehabilitation |
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program called for in the East Riverside
Urban Renewal Project N.C. R-48. It is recommended that for additional
projects calling for an increase in the workload that for every
thirty-five houses to be rehabilitated, one additional inspector should
be added. For every three inspectors, one financial advisor and one
secretary should be added. |
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PART II - IDENTIFICATION OF
SOCIAL SERVICE
CAPABILITIES
There are presently located in Buncombe County at least seventy-three
agencies, both public and private, offering assistance and services to
the citizens of Asheville and Buncombe County. Listed below under the
appropriate service classification are those agencies.
ADOPTION
Buncombe County Department of Social Services
Children's Home Society of
North Carolina, Inc.
ADULT ACTIVITIES
Asheville Agricultural Development Council, Inc.
Buncombe County Agricultural Extension Service
Harvest House
Hilltop Seniors
Holy Trinity Greek Orthodox Parish
Jewish Community Center
City Park and Recreation Department
Pisgah Girl Scout Council, Inc.
Salvation Army
Y. M. C. A. Market Street
Y. M. C. A. Woodfin Street
Y. W. C. A.
ADULT EDUCATION
American National Red Cross
Asheville-Buncombe Technical Institute |
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ADULT EDUCATION (CON'T)
Buncombe County Agricultural Extension Service
Buncombe County Health Department
Mountain Manpower, Incorporated
N. C. Division of Vocational Rehabilitation
Opportunity Corporation
Pisgah Girl Scout Council, Inc.
AGED (ASSISTANCE AND CARE FOR)
Asheville-Buncombe Cooperative Christian Ministry
Buncombe County Health Department
Buncombe County Department of Social Services
Family Counseling Service, Inc.
Housing Authority of the City of Asheville
Salvation Army
Social Security Administration
AGED (RECREATION FOR)
Harvest House
Hilltop Seniors
Y. W. C. A.
ALCOHOLISM
Alcoholics Anonymous
Alcohol Information Center
Bethesda Rehabilitation Center
Blue Ridge Community Mental Health Center
Flynn Christian Fellowship HomeBIRTH DEFECTS
Crippled Childrens' Section, N. C. State Board of Health |
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BIRTH DEFECTS (CON'T)
National Foundation - March of Dimes
BLIND (SERVICES FOR)
Buncombe County Department of Social Services
Memorial Mission Hospital
(Out Patient Clinic)
(Sponsored by Lion's Club and State Commission for
the Blind)
State Commission for the Blind
CAMPS
Buncombe County Association for Retarded Children
Daniel Boone Council, Boy Scouts of America
Jewish Community Center of Asheville, Inc.
Pisgah Girl Scout Council
Salvation Army
Y. M. C. A. Market Street
Y. M. C. A. Woodfin Street
Y. W. C. A.
CANCER
American Cancer Society - Buncombe County Unit
CEREBRAL PALSY
Orthopedic Hospital and Rehabilitation Center, Inc,
CHILDREN'S HOMES
Baptist Children's Homes of North Carolina, Inc
|
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CHILDREN'S HOMES (CON'T)
Eliada Home for Children
CLINICS, HEALTH
Orthopedic Hospital and Rehabilitation Center, Inc.
Blue Ridge Community Mental Health Center
Buncombe County Health Department
Calvary United Presbyterian Church Non-Profit Clinic
Developmental Evaluation Clinic
Memorial Mission Hospital
COUNSELING
Alcohol Information Center
American National Red Cross
Asheville-Buncombe Cooperative Christian Ministry
Asheville Hotline, Inc.
Baptist Children's Homes of North Carolina, Inc.
Blue Ridge Community Mental Health Center
Buncombe County Department of Social Services
Children's Welfare League
The Counseling and Consultation Service of the Episcopal Center
District Court Counselor Services
Family Counseling Service, Inc.
Salvation Army Youth Council
CYSTIC FIBROSIS
Crippled Children's Section, N. C. State Board of Health
DEAF
Orthopedic Hospital and Rehabilitation Center, Inc,
N. C. Division of
Vocational Rehabilitation |
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DOMESTIC RELATIONS AND NON-SUPPORT
District Court Counselor Services
DRUG ABUSE
Asheville Hotline, Inc.
Blue Ridge Community Mental Health Center
EMERGENCY AND DISASTER RELIEF
American National Red Cross
Asheville-Buncombe Cooperative Christian Ministry
Salvation Army
EMPLOYMENT
Buncombe County Community Relations Council
Buncombe County Department
of Social Services: Work
Permits
Easter Seal Society for Crippled Children and Adults of N. C.
Employment Security Commission
Handi-Skills, Inc.
Mountain Manpower,
Incorporated
N. C. Division of Vocational Rehabilitation
Opportunity
Corporation
FINANCIAL ASSISTANCE, TEMPORARY AND EMERGENCY
American National Red Cross
Asheville-Buncombe Cooperative Christian Ministry
Buncombe County Department of Social Services
Children's Welfare League
Salvation Army |
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FINANCIAL ASSISTANCE, LONG TERM
Buncombe County Department of Social Services
Social Security
Administration
FOSTER CARE FOR CHILDREN
Baptist Childrens' Homes of North Carolina, Inc.
Buncombe County
Department of Social Services
Eliada Home for Children
FUND RAISING
American Cancer Society
Asheville-Buncombe County Chapter of Muscular Dystrophy
Easter Seal Society for Crippled Children and Adults of N. C.
National Foundation - March of Dimes
United Fund of Asheville and
Buncombe County
HANDICAPPED
Asheville- Buncombe County Chapter of Muscular Dystrophy
Asheville City Schools, Special Services
Orthopedic Hospital and Rehabilitation Center, Inc.
Blue Ridge Community Mental Health Center
Buncombe County Association for Retarded Children
Buncombe County Health Department
Buncombe County Department of Social Services
Buncombe County Schools, Special Services
Crippled Childrens' Section, N. C. State Board of Health
Developmental Evaluation Clinic
Door-Openers
Easter Seal Society for Crippled Childre [sic] and Adults of N. C. |
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| 40 |
HANDICAPPED (CONT)
Handi-Skills, Inc.
Housing Authority of the City of Asheville
Memorial Mission Hospital (Out Patient Clinic)
National Foundation - March of Dimes
North Carolina Division of Vocational Rehabilitation
HEALTH
American Cancer Society
American National Red Cross (Blood Services)
Asheville-Buncombe County Chapter of Muscular Dystrophy
Blue Ridge Community Mental Health Center
Buncombe County Health Department
Calvary United Presbyterian Church Non-Profit Clinic
Developmental Evaluation Clinic
National Foundation - March of Dimes
HEALTH EDUCATION
Alcohol Information Center
American Cancer Society
American National Red Cross
Asheville-Buncombe Technical Institute
Buncombe County Health Department
Blue Ridge Community Mental Health Center
Pisgah Girl Scout Council, Inc.
HEALTH INSURANCE
Social Security Administration
HOSPITALS
Appalachian Hall, Inc |
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HOSPITALS (CON'T)
Orthopedic Hospital and Rehabilitation Center, Inc
Aston Park Hospital, Inc.
Highland Hospital
Memorial Mission Hospital
St. Joseph's Hospital, Inc.
Veterans Administration Hospital
Western North Carolina Sanatorium
HUMAN RELATIONS
Asheville Area Chamber of Commerce
Buncombe County Community Relations Council
Y. W. C. A.
HOUSING
Housing Authority of the City of Asheville
JUVENILE OFFENDERS
Buncombe County Receiving Home
District Court Counselor Services
Juvenile Evaluation Center
Youth Services Center
LEGAL AID
District Court Counselor Services
Legal Aid Committee of Buncombe County Bar Association
MEDICAID
Buncombe County Department of Social Services |
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MEDICARE
Social Security Administration
MENTAL HEALTH SERVICES
Alcohol Information Center
Blue Ridge Community Mental Health Center
Buncombe County Association for Retarded Children
The Counseling and Consultation Service
Developmental Evaluation Clinic
Family Counseling Service, Inc.
N. C. Division of Vocational Rehabilitation
MENTAL INSTITUTIONS
Appalachian Hall, Inc.
Highland Hospital
MENTALLY RETARDED
Asheville City Schools, Special Services
Buncombe County Association for Retarded Children
Buncombe County Department of Social Services
Buncombe County Schools, Special Services
Developmental Evaluation Clinic
Family Counseling Service, Inc.
Handi-Skills, Inc.
Irene Wortham Day Care, Inc.
MUSCULAR DYSTROPHY
Asheville-Buncombe County Chapter of Muscular Dystrophy |
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NURSING SERVICE
Buncombe County Health Department North Carolina State Board of Health
NURSERY CARE FOR CHILDREN
Asheville Day Nursery
Buncombe County Association for Retarded Children
Irene Wortham Day Care, Inc.
Opportunity Corporation (Pisgah View Day Care Center)
Orthopedic Hospital and Rehabilitation Center, Inc.
PLANNED PARENTHOOD
Buncombe County Health Department
Memorial Mission Hospital - Out Patient Clinic
Opportunity Corporation
Planned Parenthood of Western North Carolina
PLANNING
Asheville Model Cities Agency
Asheville Area Chamber of Commerce
Buncombe County Planning Council
Metropolitan Planning Board
Opportunity Corporation
POLIO
Orthopedic Hospital and Rehabilitation Center, Inc
National Foundation -
March of Dimes |
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PROBATION AND PAROLE
District Court Counselor Services
PROTECTIVE AND CORRECTIONAL AGENCIES AND INSTITUTIONS
Buncombe County Receiving Home
Juvenile Evaluation Center
Youth Services Center
RECREATION AND CHARACTER BUILDING
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