University of North Carolina at Asheville
D. H. Ramsey Library
Special Collections/University Archives

Register for:

A Review and Evaluation of Selected Administrative Organization Procedures and Identification of Social Service Capabilities in Asheville and Buncombe County
 

        
[Cover] A Review and Evaluation of Selected Administrative Organization Procedures and Identification of
Social Service Capabilities in Asheville and Buncombe County,
Special Collections, D.H. Ramsey Library, UNCA
Title "A Review and Evaluation of Selected Administrative Organization Procedures and Identification of Social Service Capabilities in Asheville and Buncombe County"
Identifier http://toto.lib.unca.edu/findingaids/mss/housing_authority_city_asheville/series_26_publications/review_and_evaluation
/default_review_&_evaluation.htm
Creator W. Neal Hanks and Associates
Alt Creator Housing Authority of the City of Asheville -- NC R-13 Civic Redevelopment Project ;
Housing Authority of the City of Asheville -- NC R-48 East Riverside Urban Renewal Project
Subject Keyword administrative organization ; Altamont Apartments ; Anthony Redmond ; apartment building ; Asheville City Council ; Asheville Housing Authority ; Asheville, NC ; Asheville Rehabilitation and Renewal Program (ARRP) ; Aston Park Towers ; "Baby HUD" ; Brown, Gayle ; Buncombe County Commissioners ; Buncombe County Planning Council ; Carolina's Council of Housing and Redevelopment Officials ; Central Business District ; city planning ; code enforcement ; Code Enforcement Program ; commercial area ; construction ; Crosstown Expressway (I-240) ; Delaney, Logan ; Department of Public Housing ; East Riverside Renewal Project ; eminent domain ; evaluation ; federal funding ; Federal Housing Act ; Gayle Brown ; Hillcrest Apartments ; Horton, Phin ; housing ; Housing Authority of the City of Asheville ; housing code ; inter-agency communication ; inter-agency cooperation ; Johnson, Joseph ; Joseph Johnson ; Ken Michalove ; League of Municipalities ; Lee Walker Heights ; local statutes ; Logan Delaney ; low rent housing ; maintenance ; management ; Metropolitan Planning Board of the City of Asheville ; Michaove, Ken ; modernization ; NC R-13 Civic Redevelopment Project ; NC R-48 East Riverside Urban Renewal Project ; North Carolina housing and urban renewal statutes ; Phin Horton ; Pisgah View Apartments ; public housing ; public housing integration ; public housing segregation ; real estate ; redevelopment ; Redevelopment Commission ;  Redmond, Anthony ; rehabilitation ; relocation ; residential area ; Ruth Witson ; social services ; social services capabilities ; staffing issues ; state statutes ; Tenant Organization rent strike ; United Fund of Asheville and Buncombe County ; urban planning ; urban renewal ; U.S. Department of Housing and Urban Development (HUD) ; Witson, Ruth ; W. Neal Hanks and Associates ; Zoning Commission ; 
Subject LCSH Social services -- North Carolina -- Asheville
City planning -- North Carolina -- Asheville
City planning -- United States -- Asheville (N.C.)

Asheville (N.C.) -- Planning
Civic improvement -- North Carolina -- Asheville
Asheville (N.C.) -- Urban renewal
Urban policy – North Carolina – Asheville
Urban renewal -- Administration --
Case studies -- United States
Urban renewal -- North Carolina -- Asheville
Urban renewal -- United States -- Case studies
Federal aid to community development
Housing -- North Carolina -- Asheville
Housing -- North Carolina -- Asheville -- Statistics
Housing --
Law and legislation -- North Carolina -- Asheville
Low-income housing – North Carolina – Asheville
Public housing – North Carolina – Asheville
Relocation (Housing) – North Carolina – Asheville
African Americans – Housing – North Carolina – Asheville
Apartment houses -- North Carolina -- Asheville
Building laws -- North Carolina
Buildings -- Repair and reconstruction 
Buildings -- Standards
Dwellings -- Standards -- North Carolina
Construction industry -- Standards -- North Carolina
Central business districts -- North Carolina -- Asheville
Central business districts -- North Carolina -- Asheville -- Maps
Adult Education -- North Carolina -- Asheville
Adult Learning -- North Carolina -- Asheville
Poor – North Carolina – Asheville
Zoning law – North Carolina – Asheville
Asheville (N.C.) -- Economic conditions
Asheville (N.C.) -- Economic conditions -- 20th century
Asheville (N.C.) -- History
Date 1972
Publisher W. Neal Hanks and Associates
Contributor

Housing Authority of the City of Asheville

Type text 
Format Book 8 1/2"  x 11" 
Source D. H. Ramsey Library Special Collections, Manuscript Collections M2007.12.126
Language English
Relation Is part of: Asheville Model City Records, Special Collections, D.H. Ramsey Library, UNCA ;  Housing Authority of the City of Asheville ..., D. H. Ramsey Library, Special Collections, UNCA.
Coverage 1950s-1972: Asheville, N.C.
Rights Any display, publication or public use must credit D. H. Ramsey Library, Special Collections, University of North Carolina at Asheville.
Copyright retained by the authors of certain items in the collection, or their descendants, as stipulated by United States copyright law.
Donor Donor 310 ; City of Asheville
Description

This 1972 publication is a review and evaluation of the state of social services agencies in Asheville. It gives a valuable and concise history of social services, particularly urban renewal in Asheville, discussing NC R-13 Civic Redevelopment Project and NC R-48 East Riverside Urban Renewal Project, neither of which had yet been completed. The tone of the report is defensive of the projects, claiming that they were badly needed and that the removed people and businesses were better off after removal. Early in the report, the authors assert, “Asheville was somewhat late in coming to grips with the realization that certain areas were deteriorating to the point that it cost the City more to provide basic services than was collected in ad valorem taxes.”  The histories of the Housing Authority, Redevelopment Commission, Metropolitan Planning Board, and their eventual merge are also related.

The second half of the report lists various social issues existent in Asheville (adoption, foster care, adult education, health clinics, to name a few) and the agencies responsible for addressing such needs.

Acquisition 2007-
Citation Housing Authority of the City of Asheville Records, "A Review and Evaluation of Selected Administrative Organization Procedures and Identification of Social Service Capabilities in Asheville and Buncombe County,"  D. H. Ramsey Library, Special Collections, University of North Carolina at Asheville
Processed by Special Collections staff 2008
Last update 2008-06-03
CONTEXT
PAGE DESCRIPTION THUMBNAIL

A Review and Evaluation of Selected Administrative Organization Procedures and Identification of Social Service Capabilities in Asheville Buncombe County -- FULL TEXT

cover, inside cover

A REVIEW AND EVALUATION
OF
SELECTED ADMINISTRATIVE ORGANIZATION
PROCEDURES AND IDENTIFICATION OF
SOCIAL SERVICE CAPABILITIES
IN ASHEVILLE AND BUNCOMBE COUNTY
 


JUNE 1972


 

W. NEAL HANKS AND ASSOCIATES
73½ North Market Street Asheville, North Carolina 28801

haca_review_&_evaluation_covermod.jpg (250455 bytes)
haca_review_&_evaluation001mod.jpg (119697 bytes)
table of contents

TABLE OF CONTENTS

PART I

Background and History 1
Administrative Organization Evaluation 11
  Code Enforcement 11
  Urban Renewal 14
  Public Housing 17
Current Organizational Procedures and Staff Capabilities 19
  Organizational Chart 20
  Public Housing 21
  Urban Renewal 21
  Relocation and Social Services 22
  Financial 24
  Overview 24
State and Local Statutes Pertaining to Housing and Redevelopment 25
  Recommendations 27
Methodology 30
  Administration 30
  Relocation 31
haca_review_&_evaluation002mod.jpg (105841 bytes)
table of contents

TABLE OF CONTENTS (CON'T)

  Real Estate 32
  Rehabilitation 32
 

PART II

Identification of Social Service Capabilities 34
  Agencies and Classifications 34-48
Social Service Capabilities 49
Asheville Rehabilitation and Renewal Program (ARRP) Responsibilities in Providing Social Service 52
Establishment of Information and Referral Service 55
  Recommendations 56
Methodology 58
haca_review_&_evaluation003mod.jpg (85084 bytes)
introduction

INTRODUCTION

On the 29th day of February, 1972, the Metropolitan Planning Board of the City of Asheville and Buncombe County contracted for the services of W. Neal Hanks and Associates, Inc., to make an administrative organizational evaluation of the Asheville Housing Authority as well as to identify the social service capabilities existing in the City of Asheville and in particular what role, if any, existing social service agencies play in the carrying out of federal subsidized development programs such as urban renewal, public housing and code enforcement programs.

This report is the end results of an intensive series of interviews and observations regarding the capabilities and communications that exist within the various agencies charged with the responsibility of carrying out on the local level Federal, State and Local subsidized development programs. Problem areas and weaknesses in the agencies have been identified and recommendations have been made to assure smoother organizational procedure and intergovernmental relationships with respect to implementing future urban renewal, code enforcement, and subsidized housing programs

The agencies, individuals, government officials interviewed were as follows:

1.
 
Asheville Housing Authority
Professional Staff
2.
 
Ken Michalove
Assistant to the City Manager for program development and coordination.
3.
 
Phin Horton
City Manager
4.
 
Anthony Redmon
Asheville Housing Authority Attorney
haca_review_&_evaluation004mod.jpg (177507 bytes)
intro.
5
 
Logan Delaney
Executive Director, Model Cities
6.
 
Ruth Witson
Supervisor, Department of Social Services
7.
 
Residents
Lee Walker Heights - Public Housing Project
8.
 
Gayle Brown
Social Planner - United Fund of Asheville and Buncombe County
9.
 
Residents
Altamont Apartments - Public Housing Project for Elderly
10.
 
Joseph Johnson
Director, Department of Public Safety

This report for simplicity sake has been written in two parts. Part I is entitled ADMINISTRATIVE ORGANIZATIONAL EVALUATION and Part II is titled IDENTIFICATION OF SOCIAL SERVICE CAPABILITIES.

haca_review_&_evaluation005mod.jpg (106901 bytes)
1

PART I - BACKGROUND AND HISTORY

Asheville, North Carolina, located on a plateau in the mountains of Western North Carolina can best be characterized as a medium size city with a population according to the 1970 Census of 57,681. Asheville was somewhat late in coming to grips with the realization that certain areas were deteriorating to the point that it cost the City more to provide basic services than was collected in ad valorem taxes. Sadder yet was the fact that these same neighborhoods were a few short years ago considered some of Asheville's finest residential areas.

It was only in the late 1950's and early 1960's that positive actions were taken by the elected officials and concerned citizens to halt this trend and start the City back on the proper path for controlled and orderly growth. Up until this time code enforcement carried out by the City was a little known and seldom used tool with the exceptions of issuing permits for new construction. It was during this period that the City first discussed and eventually established a comprehensive Code Enforcement Program, that would cover the entire City. Admittedly, in retrospect, the initial approach was somewhat unrealistic in that while the intent on the part of the City was sincere, the desire to enforce the codes was lacking and, consequently, the program at best produced little results. The understanding of what was entailed was slow in evolving and only in the last two years has code enforcement been carried out with the proper enthusiasm and municipal support that readily achieves results. Likewise, the realization of correcting problems of such magnitude with local initiative and funds was soon found to be impossible, and consequently, as in the case of other cities, the Federal Government was turned to for assistance.

haca_review_&_evaluation006mod.jpg (202085 bytes)
2 First such Urban Renewal assistance came in the way of an Urban Renewal Program which was first discussed and an application filed in November 1959. An area Northeast of the central business district was selected as the first project. The project consisted of some seventy-seven acres made up of low income families residing in substandard and deteriorated residential homes with scatterings of commercial, churches and non-profit organizations. In addition, the project was bound on the North by the new Crosstown Expressway and was considered a real eyesore by travelers passing by. Though the actual planning of the project was completed in late 1959, and the Survey and Planning application was approved in February 1960, the project did not go into execution until May 24, 1964. It was during this time the first full time professional staff was hired. The Redevelopment Commission itself was created in August 1958, with five local citizens appointed to the first board. The first meeting was September 3, 1958.

The project was originally proposed to be a non-residential reuse and was called the Civic Redevelopment Project, officially identified by the Federal Government and City as the Civic Redevelopment Project N.C. R-13. The name being derived from potential reuse of the area by mostly municipal entities such as a County Health and Welfare building, Civic Center and Arts Theater.

The project, after numerous amendments over the years, is still not completed and will not be for at least two more years. The success of the project cannot be determined for a number of years. One measurement of success will come when comparisons can be made as to income by taxes produced prior to the project as opposed to taxes produced after the project is completed and all land has been sold and developed. Certainly from an aesthetic viewpoint, the project has been a tremendous success by eliminating that which was once an eyesore adjacent to downtown Asheville and creating a well planned and developing area.

haca_review_&_evaluation007mod.jpg (221841 bytes)
3 One of the best measurements that can be applied to the success of any Urban Renewal project is that of the people involved. What has happened to these people? Have their lives been improved by the project? To a degree very little information exists that would allow concrete conclusions to be drawn. While records are available indicating where families were relocated, little, if any follow-up has been made to determine what has happened to those families and businesses who were relocated and how much improvement, if any, was achieved by this phase of the project.

In December, 1964, a second Urban Renewal Survey and Planning application was submitted to the Federal Government and approved. Again delays held up the project and it was not until August 31, 1966, that the Loan and Grant contract was approved. Following this approval, a referendum was held as required by state law on March 7, 1967, which was defeated and for a time the future of Urban Renewal in the City of Asheville was somewhat questionable. The reasons attributed to this defeat included public apathy, a lack of understanding of the program in general, fear of increased taxes, as well as a general unfavorable attitude toward the first Urban Renewal project which for various reasons lacked any tangible signs of progress after so many years of work.

However, a second referendum that was held on December 5, of that same year was successful due to a well organized campaign carried out by both the elected officials and community leaders. This project today is known as the East Riverside Urban Renewal Project N.C. R-48. Unlike the first project, the proposed reuse for said project is to be for the most part residential. The project consisting of approximately four hundred twenty acres is located to the Southwest of downtown Asheville. This area was once a choice residential neighborhood consisting of large older homes, which over the years changed from single family residents to multi-family apartments. This change in use resulted in years of neglect causing these units to become delapidated [sic].

haca_review_&_evaluation008mod.jpg (224450 bytes)
4 The project went into execution in 1968 and at the time of this report is approximately 75% completed. Again success at this point is hard to measure in that very little of the acquired land has been resold and redeveloped. However, better records are available concerning those families, individuals and businesses displaced from the project. On the whole it can be proven that a large majority of those displaced have bettered themselves.

In analyzing the two Urban Renewal Projects to determine if the original goals and objectives set forth in 1958 and 1959 were realized, it is necessary to consider the criteria apparently used in the selection of these Urban Renewal Projects and further to weigh the selection criteria against the original objectives set forth for the projects to achieve.

Very little evidence exists to indicate any great amount of long range planning and forethought being given to the areas of the City most needing renewal treatment. In fact, it is quite evident in reviewing the applications for both projects that the basic criteria for the site selection of the projects was that of "non-cash credits." "Non-cash credits," a term used to indicate that instead of the City putting up the actual cash as their one-third share of the project cost, community improvements such as the City Auditorium, public schools, civic centers, highways, etc. were used. To be even more specific, the East Riverside Urban Renewal Project was chosen primarily because of the announced plans of the Asheville City School Board to construct a million dollar plus junior high school in that area which would, in fact, allow the City of Asheville to secure at least three million dollars of Federal Funds without the necessity of actually putting up any cash. This in itself is not necessarily a criticism in that in the City's case, no cash was available at this time and if Federal Renewal funds were to be utilized, the use of "non-cash credits" was imperative. The fact remains, however, that there are other sections in the City of Asheville in worse need of renewal treatment than the above identified projects and are still in need of such treatment and

haca_review_&_evaluation009mod.jpg (229422 bytes)
5 proper planning should be initiated to assure that these areas are not allowed to deteriorate to the point that no treatment except total clearance will save them. haca_review_&_evaluation010mod.jpg (65415 bytes)
6

ASHEVILLE HOUSING AUTHORITY

The oldest organization in the City of Asheville that works exclusively with housing conditions in the City and in particular the housing of low income families is the Asheville Housing Authority. The history of the Housing Authority dates back to the 18th day of April, 1940, when sixty-eight citizens presented a petition to the City Council of the City of Asheville requesting a creation of a housing authority. On May 30, 1940, the City Council of the City of Asheville adopted a resolution declaring a need for an authority to construct low rent public housing. On June 12, of that same year, a charter was issued by the Secretary of State to establish the Asheville Housing Authority. The first meeting of the Authority took place on June 15, 1940.

From this early beginning, the Authority encountered many difficulties in securing from the Federal Government, loans that would enable the Authority to construct the first public housing units in the City of Asheville and it was not until 1951 that the first ninety-six units were constructed at a cost of $894,470. These units were located between Biltmore Avenue and McDowell Street to the south of downtown Asheville and named Lee Walker Heights, officially designated as N.C. 7-2. Lee Walker Heights today are still in use and in fairly good repair having had an additional $282,000 renovation in the last few years. These apartments are still popular to a degree with the tenants occupying them due to the convenient location to downtown Asheville, shopping areas, schools and jobs.

Before the first project was completed, a second was planned and construction was completed in 1952 for an additional two hundred sixty-two units at a cost of $2,792,935. These apartments are

haca_review_&_evaluation011mod.jpg (195995 bytes)
7 called Pisgah View Apartments, N.C. 7-3 and are located across the French Broad River in West Asheville. Pisgah View Apartments are well constructed and offer a fair amount of open space. The units are all occupied and have a sizable waiting list.

For years the two apartment complexes were separated by race with Lee Walker Heights being occupied by Blacks and the Pisgah View Apartments being occupied by Whites. In the last few years, due to changes in social trends as well as Federal legislation concerning segregation, some integration of the projects has taken place, particularly in the Pisgah View Apartments.

After the completion of the Pisgah View Apartments, there was relatively little activity regarding low rent public housing in Asheville and Buncombe County for a number of years. It was not until the late 1950's that other projects were considered. In 1959 a new project was constructed and made ready for occupancy. This project is known today as Hillcrest Apartments, N.C. 7-4 and contains two hundred thirty-four units at a cost of $2,434,869.

Hillcrest Apartments are also located in West Asheville and of the three older projects is the least desirable from a tenant standpoint. Occupancy has, however, been good from the very beginning due primarily to the fact that no other units were available.

Hillcrest stands out as the most ill conceived and misplaced project in the City due primarily to its location. The project is completely isolated by the network of the Crosstown Expressway and Highway 19-23 North entrance and exit ramps, making access to the project most difficult. This location also makes noise pollution a continuing problem. Efforts on the part of the Housing Authority to solve some of these problems such as overhead walks over the expressway for school children, new fences, a child care center and recreation facilities have been made and to a degree some of the

haca_review_&_evaluation012mod.jpg (206609 bytes)
8 immediate problems have been relieved. However, Hillcrest Apartments will continue to be a serious problem and its ultimate destiny as a low rent housing project has yet to be determined.

After completion and occupancy of Hillcrest Apartments, the City owned and operated a total of five hundred ninety-two low rent public housing units. It is at this point that the Housing Authority entered another period of inactivity that lasted until 1970. It was also during this time that the Housing Authority lost touch with the problems facing similar authorities across the nation and the waiting list for apartments grew in excess of five hundred families. At the same time, communications between management and tenants deteriorated to the point that in 1967 a rent strike was called by the Tenant Organization. This action ultimately brought attention throughout the City to some problems that had been existing for a number of years. Maintenance of the properties had at best been poor. Morale on the part of the tenants was probably at its lowest since the City had built the first project. As a result numerous changes took place on the Board of Commissioners as well as professional staff and eventually most of the problems were worked out, at least to the point that the strike was called off and a large modernization program was initiated.

In early 1968, the need for public housing in Asheville and surrounding areas was again measured and a determination made that additional units were needed immediately. In 1970, the Erskine and Walton Street Project with one hundred twenty-four units was completed at a cost of $2,434,869 and in 1971 Aston Park Towers with one hundred sixty-two units for the elderly was completed at a cost of $2,828,000 along with the Altamont Apartments which were completed containing an additional fifty-six units at a cost of $792,000. The Altamont Apartments, an elderly complex, were the results of the restoration of an old downtown hotel.

Today the Housing Authority maintains one thousand ninety-eight units of low rent public housing serving some five thousand residents

haca_review_&_evaluation013mod.jpg (224701 bytes)
9 and has either under construction or in planning an additional one thousand one hundred two units which will serve approximately seven thousand residents. Total cost to the City by way of Federal loans excluding Government Subsidies at that time will be $26,249,671.31.

It was during the middle and late '60's that efforts were made to coordinate policies and programs among various agencies in the City of Asheville that dealt primarily with housing conditions and housing for low income families. Of particular concern was the Redevelopment Commission of the City of Asheville and the Housing Authority of the City of Asheville. In 1969, a plan known as "Baby HUD" was initiated and one individual was appointed as executive director of four organizations. These were the Metropolitan Planning Board, the City Planning and Zoning Commission, Redevelopment Commission and Asheville Housing Authority. The plan was for one individual to be the director of the four agencies with a total of three separate staffs and have the responsibility of coordinating the activities of the three staffs while at the same time serving at the pleasure of four different appointed boards.

The "Baby HUD" plan was short lived in that the executive director of the above mentioned agencies resigned as the executive director of the Asheville Housing Authority. However he did continue in his role as executive director of the Metropolitan Planning Board, City Planning and Zoning Commission and Redevelopment Commission until his resignation from all three agencies.

Even though the first attempt at "Baby HUD" had failed, it was still the consensus of those responsible that some type of coordination and communication be effected between the Redevelopment Commission and Housing Authority.

In 1970, consultants were hired to make a study regarding the problem. The resultant study recommended that both the Redevelopment Commission and Housing Authority be abolished

haca_review_&_evaluation014mod.jpg (214953 bytes)
10 and that a new city department be established to carry out the activities of both agencies. After consideration of the recommendations received, the City Council decided to abolish the Redevelopment Commission of the City of Asheville and designated the Asheville Housing Authority to exercise the powers, duties and responsibilities of both agencies. This change took place on April 15, 1971, and a new executive director was hired to manage the agency. The new agency today is in full operation and for the first time in the history of Asheville the two closely related operations are working hand in hand as a single entity in an effort to rid the city of blighted areas and to provide low income housing in Asheville. haca_review_&_evaluation015mod.jpg (111251 bytes)
11

ADMINISTRATIVE ORGANIZATION EVALUATION

Review and Evaluation of Past Experience

1. Code Enforcement

Code enforcement in the City of Asheville is carried out by the Public Safety Department of the City. Of the three principal agencies and/or departments dealing primarily with housing and housing conditions in the City of Asheville, the Public Safety Department effects more citizens of Asheville in that it covers the entire City.

The primary responsibility of the Code Enforcement Department is that of enforcing the various municipal and state ordinances effecting housing conditions in the City of Asheville. These include but are not limited to the current housing code, building code, plumbing code, electrical code and fire prevention code. The effectiveness of this department prior to 1967 simply cannot be measured in that its major activities centered around inspections of new construction, permits and spot inspections that were primarily made to satisfy workable programs requirements set forth by the Federal Government.

Since 1968 this department has become very effective and is now considered one of the city's most important departments with an annual budget of approximately $170,000. The staff has increased from three in 1967 to a total of nineteen; sixteen of which are inspectors. Staff breakdown is as follows:

1  Chief Inspector
3  Electrical Inspectors
3  Building Inspectors
7  Housing Officers
2  Physical Environmental Inspectors

haca_review_&_evaluation016mod.jpg (177462 bytes)
12

2 Secretaries
1 Clerk Typist

Total 19 Employees

For the purpose of this report, Code Enforcement and its administrative capabilities will be discussed in two sections, (1) activities prior to 1967 and (2) activities after 1967.

Prior to 1967 efforts on the part of the staff to initiate an effective code enforcement program was a complete failure. Adequate funds to carry out the program were not budgeted and/or not available. Consequently it was simply impossible for a three man staff to carry out a program that could provide tangible results. In addition, adequate legal processes were not enacted that would require property owners to make the necessary repairs needed to bring the property up to minimum standards as outlined by building inspectors in their inspection report. Perhaps most damaging of all was the seemingly unwillingness on the part of the elected officials to initiate a Code Enforcement program that could produce meaningful results. During this period it was the policy of the city not to relocate any families regardless of the condition of the dwelling and consequently all code enforcement efforts were placed on vacant structures.

After 1967 a change in the attitudes of the city fathers as to the necessity for such a program was very apparent and for the first time in the City of Asheville, positive actions were taken to initiate a city wide comprehensive Code Enforcement Program. Presently, the City is divided into four separate sections. All four sections are receiving treatment at the same time with certain staff members being assigned to each of the four areas.

The comprehensive program works as follows: (1) Over a seven year period an interior inspection will be made and the condition documented on each structure in the City;

haca_review_&_evaluation017mod.jpg (198697 bytes)
13 (2) Over a five year period eliminate all deteriorated or dilapidated structures either by repair or demolition; (3) Over a five year period obtain compliance for three thousand five hundred twenty-three substandard structures.

Inspections of structures are made and graded in one of four ways. (1) Standard; (2) Substandard; (3) Deteriorated; (4) Dilapidated. Close follow up on the part of the inspectors is now a routine fact and ordinances have been passed whereby unwilling property owners can be required by law to either make the needed repairs in order to bring structures back to minimum city codes or same can be demolished by the city and the property owner billed for the expense.

Today, results of the program can be readily measured. As an example, during the period of January 1, 1971, to January 1, 1972, a total of 16,782 dwellings were inspected of which 3,610 were found to be in one way or another in violation of the City Housing Code. Of these, 1,997 were brought back into compliance and an additional 341 were demolished. In addition, the department has received a Model Cities grant in the amount of $63,504 which will be used to demolish all vacant, dilapidated structures located within the boundaries of the Model Cities project.

Cooperation and communication with the City Department and various agencies in the City of Asheville appears at this point to be excellent. Prior to any families moving into the city's low rent housing projects or Section 236 moderate income housing projects, the responsible agency requires the city inspectors to inspect the present dwelling unit to make a determination as to eligibility to the proposed tenant. This way houses with any deficiencies are listed and the property has to either be brought up to minimum standards prior to the unit being rented again or be demolished.

haca_review_&_evaluation018mod.jpg (200796 bytes)
14 Community response to the program has been excellent and citizen participation is a major factor in the success of the program. There are numerous calls each week by citizens reporting houses that are in need of repairs requesting that the department inspect them and take the proper action. Within three years it is conceivable that an inventory of the entire City will be completed, listing every house and the condition of same. Once completed it is safe to assume that blighted areas can be controlled and will cease to be the problem they have been in years past.

2. Urban Renewal

The Redevelopment Commission of the City of Asheville was established and a charter was issued August 26, 1958. The agency was charged with the responsibility of securing Federal Grants under the Housing Act of 1949, in order to identify and carry out urban renewal projects in blighted areas of the City.

The first project known as the Civic Redevelopment Project N.C. R-13 and was approved by the City and Federal Government on August 2, 1962. A successful referendum on May 14, 1963, enabled the project to go into the execution stage. Except for numerous delays the project has been carried out satisfactorily and is to date within twenty-four months of completion.

As outlined in the history and background portion of this report, there is little evidence to indicate that any great amount of planning was given to the site selection of the first project in that while the area itself was blighted to a degree that would qualify the area for urban renewal, it was not the worse area in the City needing treatment.

The first professional staff was made up of local people and had little or no experience in managing an urban renewal

haca_review_&_evaluation019mod.jpg (188441 bytes)
15 program of the size that was initiated in Asheville. Record keeping of activities taking place in the project were poor and consequently, long delays and periods of apparent inactivity cannot be accounted for. The first professional executive director with past experience was hired in 1964 and continued in the position until 1967 when he resigned. Also at this point the entire staff of the agency was replaced. A new executive director was hired in October, 1967, who reorganized the staff and immediately began needed site improvements and put property on the market for sale.

The Civic Redevelopment Project itself was, as urban renewal projects go, a relatively simple project. The majority of the property was acquired and the existing structures demolished, families and businesses relocated, site improvements installed, and the land sold.

Residing in the area prior to the development were one hundred forty-five families, forty-eight individuals, sixty-four businesses and non-profit organizations. It must be assumed that these families, individuals and businesses were relocated into standard housing throughout the City although there are no records available indicating any follow up being made on relocated families and businesses. This in itself gives no indication as to what effect, if any, the project had on those living and doing business within its boundaries.

The general attitude of citizens of the City is that finally after such a long period of time the project is beginning to show tangible progress and is fast becoming one of the more attractive areas of the City. In measuring attitudes of Asheville citizens toward this project, one problem has been that the project has been in the planning and execution stage for over ten years and few people interviewed readily recall the condition of the area prior to redevelopment. Consequently only the projected benefits of this

haca_review_&_evaluation020mod.jpg (187759 bytes)
16 project can serve as a frame of reference for testing community attitudes in this case.

One of the additional benefits cited by those interviewed is that traffic circulation within the project area will be greatly improved when completed. Of particular interest is the proposed extension of Charlotte Street through the project connecting with Valley Street which will eventually become the North-South link of the Central Business District Loop that will circle downtown Asheville.

The second project known as the East Riverside Urban Renewal Project N.C. R-48 went into execution in 1968 and is progressing on schedule with approximately 75% of the project completed. The professional staff again has changed and a reorganization took place in 1970 (reorganization and current staff capabilities will be discussed in a following section). The East Riverside Project is one of the more complicated renewal projects in the state and still faces major amendments in order to be completed but with a strong board, competent professional staff and continued municipal cooperation, the project should be completed without additional delays or difficulties.

Unlike the first project records are available for the East Riverside project that indicate the majority of families, individuals and businesses relocated because of the project have definitely bettered themselves. Of the total number of four hundred fourteen families that have been relocated to date, only twenty-two have moved into substandard housing and that was by the choice of the families. From a social standpoint, there is no question that the large majority of those relocated are completely satisfied and happy in their new homes. From an economical, as well as social, standpoint it is interesting to note that the majority of homeowners living in the project could already afford a better home in a nicer neighborhood. The major benefit resulting from the move was that of assistance

haca_review_&_evaluation021mod.jpg (189929 bytes)
17 offered by the relocation staff in finding houses in neighborhoods that heretofore were believed to be beyond their reach both financially and socially.

Basically this large relocation program associated with the project appears to have been accepted by those directly or indirectly affected. This is evidenced by the fact that only a limited number of complaints and protests have been filed with the Redevelopment Commission regarding the program.

3. Public Housing

The Asheville Housing Authority organized in 1940 for the purpose of securing for the City of Asheville low rent public housing financed with Federal funds made available by the Housing Act of 1937. The Housing Authority presently maintains one thousand ninety-eight units of low rent public housing, and have an additional one thousand one hundred units either under construction or in the planning stage that should be completed within the next twenty-four months.

The first two projects were completed in 1951 and in 1952 the City had a total of three hundred fifty-eight units of housing. A third project was completed in 1959 with an additional two hundred thirty-four units. Since 1970 an additional three hundred forty-two units have been completed and occupied.

The need for a certain amount of public housing in the City of Asheville has been evident since early 1940. For the most part this type of housing program has been well received by the citizens of the City and only in recent years, since 1970, has strong opposition been voiced concerning the construction of additional units.

Reasons for this opposition have ranged from the belief by

haca_review_&_evaluation022mod.jpg (163641 bytes)
18 some that there is already enough public housing units in the City, to "Public housing is fine but I don't want it built in my neighborhood." The obvious benefits to the City as a whole produced by public housing projects is the fact that the construction of these units has allowed hundreds of deteriorated and dilapidated units to be demolished. Additionally, public housing projects have almost completely removed a once lucrative market for slum housing, that flourished in Asheville for years.

Interviews with tenants of public housing projects indicate definite benefits both socially and economically simply due to the fact that in most cases the previous residences of the tenants were dilapidated and deteriorating to the degree that the tenants outlook on life was affected in numerous ways.

haca_review_&_evaluation023mod.jpg (95144 bytes)
19

CURRENT ORGANIZATIONAL PROCEDURES
AND
STAFF CAPABILITIES

The City Council of the City of Asheville on April 15, 1971, passed a resolution abolishing the Redevelopment Commission of the City of Asheville and at the same time designated the Housing Authority to execute the powers and responsibilities of this Commission. A new executive director was employed to head up the new agency. Primary responsibilities of the new agency, known today as the Asheville Housing Authority, are construction of low rent public housing and implementation of urban renewal programs.

The executive director of the Housing Authority has completely reorganized the agency and has broken down the work activities into the following classifications: (1) Public Housing; (2) Urban Renewal; (3) Relocation and Social Services; (4) Finances. Each department is headed up by a director who answers directly to the executive director of the Housing Authority for his particular responsibility. (Each section and/or department will be broken down and discussed in the following paragraphs.)

The latest adopted organization chart which follows has all positions filled and work activities are in progress.

haca_review_&_evaluation024mod.jpg (132922 bytes)
20 [organization chart] haca_review_&_evaluation025mod.jpg (112945 bytes)
21 Organizational procedures within the various departments are as follows:

1 . Public Housing

This department is headed up by a director whose sole responsibility is to the construction, maintenance, and management of all the low rent public housing units located in and around the City of Asheville.

This particular department is broken down into two functional classifications.

     (1) Construction
     (2) Management and Maintenance

Interviews and on-site inspections indicate that the Housing Department is apparently well organized and well staffed with competent employees. Maintenance of the projects are in better than average shape. Tenant relationships with management are above average. Construction, either under way or in planning, is on schedule and appears to be well under the control of the director in charge of construction.

2. Urban Renewal

This department is headed up by a director whose sole responsibility is to carry out the duties and responsibilities connected with the two urban renewal projects located in the City of Asheville.

Primary responsibility includes but is not limited to (1) the acquisition of properties in the East Riverside Urban Renewal

haca_review_&_evaluation026mod.jpg (128724 bytes)
22 Project N. C. R-48, (2) the maintenance of houses owned by the Redevelopment Commission until which time families, individuals, and businesses have been relocated, (3) contracting for and supervising of the demolition of structures in the project owned by the Authority, (4) the contracting and supervising of the installation of new site improvements called for in the Urban Renewal plan, (5) the marketing of land to be sold within the project after development is completed, and (6) the rehabilitation of those properties not to be acquired by the project but to be brought up to the minimum property standards as adopted by the Agency and the applicable City codes for the City of Asheville.

This particular department, for the most part, is well organized and well managed. Qualified staff is apparent in each subsection and work is progressing on schedule. The one exception and possible weak spot of the whole organization is that of rehabilitation.

This particular activity has not been successful from the very beginning of the East Riverside Urban Renewal Project. After three years in execution, less than 40% of those properties designated for rehabilitation have been completed. Numerous efforts on the part of the executive staff have been made to correct the problem with little apparent success. Reasons attributed to the failure of this particular program include: (1) unavailability of interested contractors to accept rehabilitation work within the project; (2) incompetent staff; (3) lack of understanding of the program by project residents; and (4) unwillingness of property owners to participate in the program and accept assistance offered by the program.

In all fairness, it should be pointed out that the executive director of the Housing Authority during the month of May, 1972, dismissed all employees in the rehabilitation section

haca_review_&_evaluation027mod.jpg (190273 bytes)
23 and has in essence initiated a completely new approach to this program. Results are, of course, not available at this writing but indications are that the new approach, if carried out in its entirety, will be more successful than efforts in the past.

3. Relocation and Social Services

The Relocation and Social Services Department serves not only as the relocation branch of the Asheville Housing Authority but also as a central relocation agency for the entire city.

While this department shows on the organizational chart a position of director of relocation and social services, the position at present is vacant. Interviews are presently underway for a replacement. Both the relocation section and the social service section are well staffed by professional and competent individuals with long years of experience in the business. Communications between this department and other agencies of the City, both public and private, appear to be excellent. It is the responsibility of this department to actually find relocation resources for those displaced by governmental actions throughout the City. The major problem faced by the staff of this section is that of relocation resources but in spite of the apparent shortages of resources the task has been handled well.

The social service section is not a social service program as such but rather offers a referral service to those families being displaced needing various assistance. It is at this point that contact is made with other public and private agencies offering services in the City of Asheville. Employees within this section appear to be well aware of services available and understand fully the operational procedures of the various agencies and work with them daily.

haca_review_&_evaluation028mod.jpg (174401 bytes)
24 4. Financial

The financial section is headed by a qualified comptroller who manages the book of accounts and financing matters of both urban renewal and public housing. The staff in this particular department appears adequate and the fiscal matters of the agency appear in order.

OVERVIEW

Generally the organizational procedures and staff capabilities of the Asheville Housing Authority are adequate. The most apparent weakness in the entire organization is that of rehabilitation. However, efforts are being made to correct this situation and it should be further pointed out that problems in this particular activity are typical throughout the nation.

The consolidation of the Redevelopment Commission and the Housing Authority that took place on April 15, 1971, appears to have been an excellent move on the part of the City. The reorganization is well thought out and executed and for the most part it is working well and is on schedule.

Public relations between the authority and the City at large appear to be good. Long range planning for the first time in the history of Asheville is now taking place and problems that have plagued the two agencies in the past appear for the most part to be resolved. The Agency and the professional staff appear completely capable of taking on additional projects when needed with staff being added as indicated by growth in the present workload.

haca_review_&_evaluation029mod.jpg (147462 bytes)
25

STATE AND LOCAL STATUTES PERTAINING
TO
HOUSING AND REDEVELOPMENT

The City of Asheville on August 21, 1958, authorized the creation of the Redevelopment Commission. The Agency received its charter on August 26, 1958.

The City of Asheville does not have local statutes or ordinances pertaining to Urban Renewal other than the above mentioned enabling resolutions creating the Redevelopment Commission.

Urban Renewal in Asheville, like all other cities in North Carolina, is carried out in accordance with State laws which are uniform statewide and Federal laws.

North Carolina law pertaining to Urban Renewal was passed in 1951 . Found in the General Statutes of North Carolina under Chapter 160, Sub-chapter 7, Article 37, paragraphs 454 through 474.1. The article is known as the "Urban Redevelopment Law."

Federal legislation providing grants for urban renewal projects was enacted in an amendment to the Housing Act in 1949. The North Carolina "Urban Redevelopment Law" was passed in order for cities in the state such as Asheville to participate with the Federal Government in funding urban renewal projects.

As one of the largest and most successful users of Federal Urban Renewal funds in the Southeast, North Carolina's "Urban

haca_review_&_evaluation030mod.jpg (140497 bytes)
26 Redevelopment Law" is something of a model. The law has proven to be most effective with few drawbacks to municipalities that participate in the program.

It is the author's opinion that the State Law is fairly satisfactory and in general is well thought out and written. Both the "League of Municipalities" and the "Carolina's Council of Housing and Redevelopment Officials" have active legislative committees that continuously work with the general assembly in effecting changes in the law as needed.

From its passage in 1951 until this date, the ultimate result which the "Urban Redevelopment Law" seeks to achieve is to eliminate the injurious consequences caused by a blighted area in a municipality and to substitute from them a use of the area which it is hoped will render impossible future blight and its injurious consequences. This is, in its purpose, a preventive measure.

The State Law pertaining to Federal subsidized low rent public housing is the "Housing Authorities Law" passed by the General Assembly in 1935. Details of the law are found in the General Statutes under Chapter 157, Article I, II, III, and IV, Paragraphs I through 52.

The North Carolina "Housing Authorities Law" was enacted basically in order that municipalities could create housing authorities who in turn could apply for long term subsidized loans under the Federal Housing Act of 1937 as amended.

The legislative purpose of the Act was to authorize the creation of housing authorities as a means of protecting low income citizens from unsafe or unsanitary conditions in urban or rural

*General Statutes, Chapter 160-454.

haca_review_&_evaluation031mod.jpg (166060 bytes)
27 areas.*

Over the years the State Act has proven to be adequate and satisfactory with amendments being made by the General Assembly when and where necessary to keep in step with the ever changing National Act. No changes or additions to the State Act is recommended in this report.

There does exist in the North Carolina "Urban Redevelopment Law" certain passages that are detrimental to the ultimate success of local urban renewal projects. Changes and additions to the State Law will be discussed in the following paragraph.

RECOMMENDATIONS

1 . Under Chapter 160, Paragraph 464 of the North Carolina "Urban Redevelopment Law" procedures are outlined for the sale of property in Urban Renewal projects. In the case of sale of land to private businesses or individuals the procedure is rather rigid. Property is advertised once a week for two consecutive weeks in a local newspaper setting forth the property description, bid date, conditions of sale, etc. After receipt of all bids, the contract for sale is awarded to the highest responsible bidder. This procedure is excellent as far as it goes.

One shortcoming that is of concern to professional staffs managing the projects is that of dealing with those families and individuals and businesses being displaced by the project who wish to purchase lots in the area after redevelopment.

*General Statutes Chapter 157-2

haca_review_&_evaluation032mod.jpg (146723 bytes)
28 Under present law that family, individual, or business must bid as everyone else does. In most cases this includes contractors and professional land developers.

It is recommended that Paragraph 464 of Chapter 160 of the State Statutes be amended to include the provision that priority be given to those families, individuals, and businesses displaced by an urban renewal project to purchase property back in the area without the necessity of bidding against the field. This amendment would further provide that these families, individuals, and businesses shall pay a minimum acceptable bid price for the property based on two reuse appraisals.

2. EMINENT DOMAIN

In Paragraph 465, Chapter 160 of the General Statutes, procedures are outlined as to the Redevelopment Commissions' abilities to exercise the right of eminent domain in accordance with the provisions of Article II of Chapter 40 of the General Statutes along with the various modifications that apply to redevelopment commissions throughout the state. Of particular concern is one section of the statute that provides for the attorney fees of the condemnee to be paid by the redevelopment commissions. This particular section is somewhat unusual and unique to the State of North Carolina in that most states carrying out urban renewal projects in the Southeast portion of the United States do not include such a provision and consequently, all condemnee fees are paid by-the respondent.

It is felt by professional staffs in the field managing projects throughout the State that this provision actually encourages condemnation in that the condemnee has little if anything to

haca_review_&_evaluation033mod.jpg (167178 bytes)
29 lose in going to Court. Consequently, in most projects large percentages of these cases do wind up in condemnation, necessitating long delays in the execution of the project.

It is recommended that the above mentioned provision be modified to relieve the redevelopment commissions of the responsibility of paying the condemnee's legal fees. Results of said modification should decrease the number of condemnation cases faced by the redevelopment commissions and should speed up the execution portion of any given urban renewal project.

Adequate protection is already provided to the homeowners in that present acquisition procedures necessitate at least two independent appraisals be made on each parcel of land to be acquired and a fair market value is then placed on the property based on said appraisals.

haca_review_&_evaluation034mod.jpg (98241 bytes)
30

METHODOLOGY

It has been the intent of this report to determine if the administrative procedures and staff capabilities of the Asheville Housing Authority are adequate to carry out and implement the Asheville Rehabilitation and Renewal Program (ARRP). Conclusions and analysis contained in this report have been based primarily on a detailed interview technique. Interviews have included the professional staff of the Asheville Housing Authority, other agencies, both private and public, dealing directly or indirectly with the Authority as well as those private citizens being affected by the program. In addition, reviews of available records have been made and checked out for accuracy.

Organizational procedures and staff capability determinations have been based to a large degree on activities relating to the two existing urban renewal projects presently in execution here in Asheville. Organizational procedures, staffing experience, program progress, etc. have been compared with other cities of comparable size and project activity in order to compare Asheville's progress with projects being carried out in other parts of the country. For the purpose of describing methodology regarding the Asheville Rehabilitation and Renewal Program (ARRP), activities have been broken down into four classifications: (1) Administration; (2) Relocation; (3) Real Estate; and (4) Rehabilitation.

1 . Administration

The Asheville Housing Authority organizational chart presently calls for an executive staff of six. The executive staff is made up of: (1) the executive director; (2) administration assistant; (3) director of housing; (4) director of relocation

haca_review_&_evaluation035mod.jpg (172668 bytes)
31 and social services; (5) director of urban renewal; and (6) comptroller. Under the present workload, the Asheville Housing Authority has one project manager to oversee the day to day operations of the East Riverside Urban Renewal Project N. C. R-48.

The executive staff is adequate at present to carry out additional workloads with the only staff addition being in the second echelon. So long as these six identified positions are filled with competent professionals, the agency is completely capable at present time of doubling its present workload. It is recommended that for each additional project started, one project manager be added to oversee day to day operations.

2. Relocation

The Department of Relocation and Social Services and the staffing requirements are related directly to the workload at any given time.

At present, the existing staff is adequate to carry out the program to its conclusion. It is indicated that a relocation officer with present secretarial backup can relocate fifty families in a given twelve month period. For planning purposes in initiating a new project in the relocation department, it is recommended that for each fifty families to be relocated in a new project, one additional relocation officer be employed. For every two relocation officers employed, there should be one relocation aide added.

In the social service section of this department, a rule of thumb would be for every additional one hundred families

haca_review_&_evaluation036mod.jpg (163550 bytes)
32 placed in the workload, one social service worker should be added to the staff. For each three social service workers added, one additional social service aide should be employed. For every three relocation officers, there should be one secretary with basic skills in shorthand and typing. For every four social service workers there should be one secretary with basic skills.

3. Real Estate

At present the acquisition and marketing of all project lands is carried out in-house, as opposed to contracting for outside specialists. It is felt, based on past experience, that this procedure should be continued as results of the existing projects have been excellent.

It is recommended that in addition to the present real estate officer an additional staff member experienced in real estate negotiations should be employed for each additional one hundred parcels to be acquired. For every three real estate officers there should be one additional secretary with basic skills. It is recommended that one real estate officer be charged with the total responsibility of both acquisition and marketing of all lands within the projects, and the additional real estate officers be assigned to various projects as the workload increases.

4. Rehabilitation

The rehabilitation section presently employs in addition to the director of the department, one financial advisor, one secretary and two inspectors. From a staffing standpoint, this arrangement is adequate to carry out the rehabilitation

haca_review_&_evaluation037mod.jpg (152632 bytes)
33 program called for in the East Riverside Urban Renewal Project N.C. R-48. It is recommended that for additional projects calling for an increase in the workload that for every thirty-five houses to be rehabilitated, one additional inspector should be added. For every three inspectors, one financial advisor and one secretary should be added. haca_review_&_evaluation038mod.jpg (64784 bytes)
34

PART II - IDENTIFICATION OF
SOCIAL SERVICE CAPABILITIES

There are presently located in Buncombe County at least seventy-three agencies, both public and private, offering assistance and services to the citizens of Asheville and Buncombe County. Listed below under the appropriate service classification are those agencies.

ADOPTION
     Buncombe County Department of Social Services
     Children's Home Society of North Carolina, Inc.

ADULT ACTIVITIES
     Asheville Agricultural Development Council, Inc.
     Buncombe County Agricultural Extension Service
     Harvest House
     Hilltop Seniors
     Holy Trinity Greek Orthodox Parish
     Jewish Community Center
     City Park and Recreation Department
     Pisgah Girl Scout Council, Inc.
     Salvation Army
     Y. M. C. A. Market Street
     Y. M. C. A. Woodfin Street
     Y. W. C. A.

ADULT EDUCATION
     American National Red Cross
     Asheville-Buncombe Technical Institute

haca_review_&_evaluation039mod.jpg (113128 bytes)
35 ADULT EDUCATION (CON'T)
     Buncombe County Agricultural Extension Service
     Buncombe County Health Department
     Mountain Manpower, Incorporated
     N. C. Division of Vocational Rehabilitation
     Opportunity Corporation
     Pisgah Girl Scout Council, Inc.

AGED (ASSISTANCE AND CARE FOR)
     Asheville-Buncombe Cooperative Christian Ministry
     Buncombe County Health Department
     Buncombe County Department of Social Services
     Family Counseling Service, Inc.
     Housing Authority of the City of Asheville
     Salvation Army
     Social Security Administration

AGED (RECREATION FOR)
     Harvest House
     Hilltop Seniors
     Y. W. C. A.

ALCOHOLISM
     Alcoholics Anonymous
     Alcohol Information Center
     Bethesda Rehabilitation Center
     Blue Ridge Community Mental Health Center
     Flynn Christian Fellowship Home

BIRTH DEFECTS
     Crippled Childrens' Section, N. C. State Board of Health

haca_review_&_evaluation040mod.jpg (112552 bytes)
36 BIRTH DEFECTS (CON'T)
     National Foundation - March of Dimes

BLIND (SERVICES FOR)
     Buncombe County Department of Social Services
     Memorial Mission Hospital (Out Patient Clinic) (Sponsored by Lion's Club and State Commission for the Blind)
     State Commission for the Blind

CAMPS
     Buncombe County Association for Retarded Children
     Daniel Boone Council, Boy Scouts of America
     Jewish Community Center of Asheville, Inc.
     Pisgah Girl Scout Council
     Salvation Army
     Y. M. C. A. Market Street
     Y. M. C. A. Woodfin Street
     Y. W. C. A.

CANCER
     American Cancer Society - Buncombe County Unit

CEREBRAL PALSY
     Orthopedic Hospital and Rehabilitation Center, Inc,

CHILDREN'S HOMES
     Baptist Children's Homes of North Carolina, Inc
 
haca_review_&_evaluation041mod.jpg (101461 bytes)
37 CHILDREN'S HOMES (CON'T)
     Eliada Home for Children

CLINICS, HEALTH

     Orthopedic Hospital and Rehabilitation Center, Inc.
     Blue Ridge Community Mental Health Center
     Buncombe County Health Department
     Calvary United Presbyterian Church Non-Profit Clinic
     Developmental Evaluation Clinic
     Memorial Mission Hospital

COUNSELING

     Alcohol Information Center
     American National Red Cross
     Asheville-Buncombe Cooperative Christian Ministry
     Asheville Hotline, Inc.
     Baptist Children's Homes of North Carolina, Inc.
     Blue Ridge Community Mental Health Center
     Buncombe County Department of Social Services
     Children's Welfare League
     The Counseling and Consultation Service of the Episcopal Center
     District Court Counselor Services
     Family Counseling Service, Inc.
     Salvation Army Youth Council

CYSTIC FIBROSIS

    Crippled Children's Section, N. C. State Board of Health

DEAF

     Orthopedic Hospital and Rehabilitation Center, Inc,
     N. C. Division of Vocational Rehabilitation
haca_review_&_evaluation042mod.jpg (118289 bytes)
38 DOMESTIC RELATIONS AND NON-SUPPORT
     District Court Counselor Services

DRUG ABUSE

     Asheville Hotline, Inc.
     Blue Ridge Community Mental Health Center

EMERGENCY AND DISASTER RELIEF

     American National Red Cross
     Asheville-Buncombe Cooperative Christian Ministry
     Salvation Army

EMPLOYMENT

     Buncombe County Community Relations Council
     Buncombe County Department of Social Services: Work Permits
     Easter Seal Society for Crippled Children and Adults of N. C.
     Employment Security Commission
     Handi-Skills, Inc.
     Mountain Manpower, Incorporated
     N. C. Division of Vocational Rehabilitation
     Opportunity Corporation

FINANCIAL ASSISTANCE, TEMPORARY AND EMERGENCY

     American National Red Cross
     Asheville-Buncombe Cooperative Christian Ministry
     Buncombe County Department of Social Services
     Children's Welfare League
     Salvation Army
haca_review_&_evaluation043mod.jpg (117810 bytes)
39 FINANCIAL ASSISTANCE, LONG TERM
     Buncombe County Department of Social Services
     Social Security Administration

FOSTER CARE FOR CHILDREN

     Baptist Childrens' Homes of North Carolina, Inc.
     Buncombe County Department of Social Services
     Eliada Home for Children

FUND RAISING

     American Cancer Society
     Asheville-Buncombe County Chapter of Muscular Dystrophy
     Easter Seal Society for Crippled Children and Adults of N. C.
     National Foundation - March of Dimes
     United Fund of Asheville and Buncombe County

HANDICAPPED

     Asheville- Buncombe County Chapter of Muscular Dystrophy
     Asheville City Schools, Special Services
     Orthopedic Hospital and Rehabilitation Center, Inc.
     Blue Ridge Community Mental Health Center
     Buncombe County Association for Retarded Children
     Buncombe County Health Department
     Buncombe County Department of Social Services
     Buncombe County Schools, Special Services
     Crippled Childrens' Section, N. C. State Board of Health
     Developmental Evaluation Clinic
     Door-Openers
     Easter Seal Society for Crippled Childre [sic] and Adults of N. C.
haca_review_&_evaluation044mod.jpg (131336 bytes)
40 HANDICAPPED (CONT)
     Handi-Skills, Inc.
     Housing Authority of the City of Asheville
     Memorial Mission Hospital (Out Patient Clinic)
     National Foundation - March of Dimes
     North Carolina Division of Vocational Rehabilitation

HEALTH

     American Cancer Society
     American National Red Cross (Blood Services)
     Asheville-Buncombe County Chapter of Muscular Dystrophy
     Blue Ridge Community Mental Health Center
     Buncombe County Health Department
     Calvary United Presbyterian Church Non-Profit Clinic
     Developmental Evaluation Clinic
     National Foundation - March of Dimes

HEALTH EDUCATION

     Alcohol Information Center
     American Cancer Society
     American National Red Cross
     Asheville-Buncombe Technical Institute
     Buncombe County Health Department
     Blue Ridge Community Mental Health Center
     Pisgah Girl Scout Council, Inc.

HEALTH INSURANCE

     Social Security Administration

HOSPITALS

     Appalachian Hall, Inc
haca_review_&_evaluation045mod.jpg (120396 bytes)
41 HOSPITALS (CON'T)
     Orthopedic Hospital and Rehabilitation Center, Inc
     Aston Park Hospital, Inc.
     Highland Hospital
     Memorial Mission Hospital
     St. Joseph's Hospital, Inc.
     Veterans Administration Hospital
     Western North Carolina Sanatorium

HUMAN RELATIONS

     Asheville Area Chamber of Commerce
     Buncombe County Community Relations Council
     Y. W. C. A.

HOUSING

     Housing Authority of the City of Asheville

JUVENILE OFFENDERS

     Buncombe County Receiving Home
     District Court Counselor Services
     Juvenile Evaluation Center
     Youth Services Center

LEGAL AID

     District Court Counselor Services
     Legal Aid Committee of Buncombe County Bar Association

MEDICAID

     Buncombe County Department of Social Services
haca_review_&_evaluation046mod.jpg (98622 bytes)
42 MEDICARE
     Social Security Administration

MENTAL HEALTH SERVICES

     Alcohol Information Center
     Blue Ridge Community Mental Health Center
     Buncombe County Association for Retarded Children
     The Counseling and Consultation Service
     Developmental Evaluation Clinic
     Family Counseling Service, Inc.
     N. C. Division of Vocational Rehabilitation

MENTAL INSTITUTIONS
     Appalachian Hall, Inc.
     Highland Hospital

MENTALLY RETARDED

     Asheville City Schools, Special Services
     Buncombe County Association for Retarded Children
     Buncombe County Department of Social Services
     Buncombe County Schools, Special Services
     Developmental Evaluation Clinic
     Family Counseling Service, Inc.
     Handi-Skills, Inc.
     Irene Wortham Day Care, Inc.

MUSCULAR DYSTROPHY

     Asheville-Buncombe County Chapter of Muscular Dystrophy
haca_review_&_evaluation047mod.jpg (112094 bytes)
43 NURSING SERVICE
     Buncombe County Health Department North Carolina State Board of Health

NURSERY CARE FOR CHILDREN

     Asheville Day Nursery
     Buncombe County Association for Retarded Children
     Irene Wortham Day Care, Inc.
     Opportunity Corporation (Pisgah View Day Care Center)
     Orthopedic Hospital and Rehabilitation Center, Inc.

PLANNED PARENTHOOD

     Buncombe County Health Department
     Memorial Mission Hospital - Out Patient Clinic
     Opportunity Corporation
     Planned Parenthood of Western North Carolina

PLANNING

     Asheville Model Cities Agency
     Asheville Area Chamber of Commerce
     Buncombe County Planning Council
     Metropolitan Planning Board
     Opportunity Corporation

POLIO

     Orthopedic Hospital and Rehabilitation Center, Inc
     National Foundation - March of Dimes
haca_review_&_evaluation048mod.jpg (111548 bytes)
44 PROBATION AND PAROLE
     District Court Counselor Services

PROTECTIVE AND CORRECTIONAL AGENCIES AND INSTITUTIONS

     Buncombe County Receiving Home
     Juvenile Evaluation Center
     Youth Services Center

RECREATION AND CHARACTER BUILDING