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Electronic Reference Service |
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We recognize that all patrons may not be able to visit the collections in person and may find email exchange of information more useful. Electronic Reference Service is available to all patrons and is provided by Special Collections staff. We have a small staff and extensive reference inquiries may be beyond the ability of our limited staff to you give full or timely response. We will, however, give your request every possible consideration and attempt a reply. When making an email request for information the following guidelines may be useful. Guidelines Please limit your question to topics represented in our holdings. General reference questions may be better answered by our Ramsey Library "Ask a Librarian" service or a visit to the Internet Public Library. Genealogy questions should relate directly to our holdings. Complete a "Google" custom search on the family name before coming to see us. This may save you a frustrating trip. We are unable to complete extensive research regarding genealogy and your inquiry may be better answered by the OLD BUNCOMBE COUNTY GENEALOGICAL SOCIETY, or the Asheville Buncombe County Library System, or by sources available on the Web. Confidentiality of User Records Policy
The UNCA Ramsey Library Special Collections adheres to North
Carolina state law with respect to the confidentiality
of patron information. SUBMIT YOUR QUESTION TO hwykle@unca.edu Or By Regular Mail: Special Collections and Univ. Archives Reproduction of Materials Photocopy, photo-duplication, and scanning services are available for a reasonable fee. For more details, contact the Special Collections staff or consult the Policy for Reproduction & Publication of Materials in Special Collections. A variety of user forms are available for patrons, students, and Special Collections staff. (828) 251-6621 Coordinator, Helen Wykle FAX: (828) 251-6012
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